Atender vs Capacity
| Atender | Capacity | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | iOS, Web | — |
| Free plan | No | No |
| AI service agent | Yes | — |
| Automated routing | Yes | — |
| Workflow automation | Yes | — |
| Supported channels | Email, chat, WhatsApp, SMS, voice, Messenger, Instagram, Amazon | Chat, web, SMS, voice, email |
| Knowledge sources | Atender Handbook / knowledge base | — |
| Human handoff | Yes | Yes |
Both are listed in Best Customer Service Automation Software. On Specifiction, Capacity scores higher on our published basis.