AudioCodes Interaction Insights vs Dubber

AudioCodes Interaction Insights is a cloud service for compliance recording and AI analytics in Microsoft Teams and other unified communications environments. Depending on the environment and configured capabilities, it can capture voice, video, screen sharing, and instant messages. Its analytics can transcribe interactions and identify potential compliance risks, sentiment, service-quality trends, and key conversation moments. The maker positions it for compliance recording, quality assurance, and fraud prevention, as well as recordings for training, dispute resolution, or documentation. The product is Microsoft Teams certified and supports SIPREC recording for Zoom and other on-premises or cloud UC environments; Cisco Webex certification is marked coming soon. Recordings can be managed in a web portal or embedded Teams app. Listed safeguards include Azure SSO, role-based access, encryption at rest and in transit, and activity logs. Customers can configure retention and use their own storage. Essential Recording includes up to 24 months of retention; unlimited retention is available at additional cost. Prices are not published; a free 30-day proof-of-concept trial is available.

Dubber is a cloud platform that captures and consolidates compliant voice recordings from telecommunications networks and collaboration services. It can bring voice, text and video from multiple platforms into one place for access, analysis and regulatory compliance. Its AI analyzes conversations for sentiment, trends, topics, alerts and highlights. Listed integrations and supported services include Microsoft Teams, Cisco Webex, Zoom, Salesforce, Power BI, Microsoft Azure and IBM Cognos. The Microsoft Teams offering includes transcription, replay, real-time search, keyword alerts and AI-enriched insights. Dubber says it uses AES-256 encryption at rest and offers data-sovereignty and resilient-connectivity options. It lists support for PCI DSS, GDPR, HIPAA, ISO 27001 and MiFID II requirements, with global 24×7 support tailored to customer needs. Founded in 2011 and based in Melbourne, the company says its solutions serve communication service providers, governments and enterprises. Its iOS and Android apps stopped functioning on 31 August 2026; recordings remain accessible through the web portal, and a replacement app is in development. The listed subscription plans are flexible monthly and annual, but no price is provided.