AudioCodes Interaction Insights vs Vox Teams Recorder

AudioCodes Interaction Insights is a cloud service for compliance recording and AI analytics in Microsoft Teams and other unified communications environments. Depending on the environment and configured capabilities, it can capture voice, video, screen sharing, and instant messages. Its analytics can transcribe interactions and identify potential compliance risks, sentiment, service-quality trends, and key conversation moments. The maker positions it for compliance recording, quality assurance, and fraud prevention, as well as recordings for training, dispute resolution, or documentation. The product is Microsoft Teams certified and supports SIPREC recording for Zoom and other on-premises or cloud UC environments; Cisco Webex certification is marked coming soon. Recordings can be managed in a web portal or embedded Teams app. Listed safeguards include Azure SSO, role-based access, encryption at rest and in transit, and activity logs. Customers can configure retention and use their own storage. Essential Recording includes up to 24 months of retention; unlimited retention is available at additional cost. Prices are not published; a free 30-day proof-of-concept trial is available.

Vox Teams Recorder automatically records Microsoft Teams calls, meetings, video, screen sharing, and chats for compliance and later retrieval. Recording runs continuously in the background, without users needing to start or stop it; Vox says there are no visible bots or plugins. In its web portal, users can filter recordings by date, user, media type, and keywords, with access governed by profiles and permission levels. Timestamped logs record who accessed, viewed, or exported recordings. Storage options include Vox’s encrypted cloud, a customer’s own cloud, or on-premises infrastructure. Vox says the product is designed for LGPD, GDPR, and PCI-DSS, with configurable retention, end-to-end encryption, and a digital chain of custody. Optional transcription makes audio searchable; optional analytics can provide insights, alerts, summaries, and monitoring based on defined parameters. Vox says it is the first Brazilian solution certified for Microsoft Teams Compliance Recording. Pricing is on request; Vox offers a free demonstration and personalized presentation with technical diagnosis.