Avature vs LBi HR HelpDesk
Avature
avature.net
LBi HR HelpDesk
lbisoftware.comSide by side
| Figure | Avature | LBi HR HelpDesk |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 0 | 3 |
| Spec score · HR Service Delivery Software | 8.0 (#1) | 7.9 (#2) |
| Spec score · HR Case Management Software | 8.0 (#8) | 7.9 (#13) |
| Company history | Avature's history page says Dimitri Boylan began the Avature story in 2004. | LBi says it was founded in 1982 by Larry Beck in Hicksville, New York. |
| Founded | 2005 | 1982 |
| Headquarters | Avature lists its London office as its headquarters. | Melville, New York, United States |
| Hosting | Avature offers its private cloud, with data centers in the US, Europe, and Asia, or AWS public cloud hosting available worldwide. | The enterprise edition offers on-premise hosting and licensing or hosting on a dedicated server; the SMB versions are described as cloud-based. |
| Integrations | Avature's integration framework supports connections to HRIS, background-check, assessment, job-board, e-signature and text-messaging systems, among others. | LBi says the enterprise edition can integrate with HR, ERP, and email systems, and offers single sign-on. |
| Security | Avature says it holds ISO 27001, ISO 27017, SOC 1 and SOC 2 certifications and achieved FedRAMP Authorized status in April 2025. | The vendor says HR HelpDesk supports case confidentiality and describes the product as confidential and private, citing GDPR and HIPAA among relevant privacy requirements. |
| Support | Avature lists technical support, account management, implementation, technical services and training among its services. | LBi says it provides completely professional support from experienced staff and supports upgrades for installations. |
Plans
LBi HR HelpDesk
- LBi HR HelpDesk FreeFree
- LBi HelpDesk ProPlusPriced on request
- LBi HR HelpDesk ProPriced on request
In their own words
Avature
Avature is a configurable platform for talent acquisition and talent management, built to support recruiting and related HR processes. Its ATS can adapt workflows, approvals, and data capture for different regions, business units, brands, and hiring models. Recruiting capabilities include career sites, interview scheduling, and workflow automation. The broader suite includes candidate relationship management, onboarding, internal mobility, learning and development, performance management, succession planning, and HR case management. ATS AI features include semantic search, candidate matching, applicant ranking, job recommendations, chatbot functionality, and configurable AI agents. Avature lists more than 300 ready-made integrations, an open API framework, and self-service or full-service integration options. It can run in Avature's private cloud, with data centers in the US, Europe, and Asia, or on AWS public cloud hosting available worldwide. Access is listed for Android, iOS, web, and API. Avature was founded in 2005 and is headquartered in London, United Kingdom. Pricing is on request.
LBi HR HelpDesk
LBi HR HelpDesk is automated HR case-management and call-tracking software for handling employee inquiries through resolution. It combines an employee self-service portal, FAQs, an embedded wiki knowledge base and document management with case tools such as real-time history, automatic assignment, confidentiality controls and case creation from email. The product lists machine learning for employee questions, artificial intelligence and customizable workflows. HR analytics, ad-hoc reporting and an executive dashboard cover reporting. The enterprise edition can integrate with HR, ERP and email systems and offers single sign-on; SMB editions are cloud-based, while enterprise hosting can be on-premise or on a dedicated server. The vendor describes the design as responsive and lists mobile browser compatibility for the free SMB edition. The free plan has no expiration date and supports up to 100 employees and two administrative users. Platforms listed are Android, iOS, self-hosted and web.