AvidFlow vs CharityTracker
AvidFlow
avidsys.com
CharityTracker
charitytracker.comSide by side
| Figure | AvidFlow | CharityTracker |
|---|---|---|
| Price from | — | $18/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 6 |
| Spec score · Case Management Software | 7.2 (#133) | 8.8 (#6) |
| Access controls | Role-based data access restricts system access according to users’ roles and responsibilities. | Network administrators approve agencies and every agent receives an individual username and password. |
| Deployment | cloud | TrustRadius lists CharityTracker as SaaS with mobile-web access, global availability and English language support. |
| Headquarters | Washington, DC, United States | Florence, Alabama, United States |
| Integrations | The product page describes interoperability with third-party systems and tools; the FOIA solution page specifies data exchange with FOIA.gov through an API. | The Pro plan lists an API, and the software page describes barcode integration for client IDs and assistance. |
| Purpose | AvidFlow Case Management is designed to simplify case intake, processing, and resolution for government agencies. | CharityTracker is case management software that centralizes client documents and helps organizations track services, outcomes, and reporting. |
| Reporting dashboards | Yes | Yes |
| Support | The case management page says in-system guidance and a knowledge base provide employees with information about features, policies, and workflows. | The maker offers help through its FAQ and lists phone support at 1-888-764-0633 and email at [email protected]. |
Plans
CharityTracker
- Basic$20 a month
- Plus$40 a month
- Pro$60 a month
- Basic$216 a year
- Plus$432 a year
- Pro$648 a year
In their own words
CharityTracker
CharityTracker is case management software that centralizes client documents and helps organizations record services, outcomes, and reporting. It supports case intake, progress tracking, assessments, and reports for funders. Partner agencies can share client requests, alerts, bulletins, and referrals through a network; a network administrator must approve an agency before access is granted. The maker lists community nonprofits, churches, hospitals and healthcare, human services, social work, domestic violence, disaster recovery, and other community-serving organizations among those it serves. Basic costs $20 per user per month and includes case management, reports, area-wide bulletins, and daily backup. Plus adds barcode scanning, client IDs, digital signature capture, file uploads, requests and referrals, and outcome tracking. Pro adds kiosk or remote intake, SMS broadcasts, appointments and scheduling, customizable assessments, changes-over-time reports, and an API. A 14-day trial is available without a credit card. The maker describes CharityTracker as HIPAA-compliant and says its hosting is provided by Amazon Web Services; each staff member or volunteer needs a unique login. It is available on the web and through an API.