Beamer vs Customer Thermometer
Beamer
getbeamer.com
Customer Thermometer
customerthermometer.comSide by side
| Figure | Beamer | Customer Thermometer |
|---|---|---|
| Price from | $59/mo | $9/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 7 | 8 |
| Spec score · Customer Feedback Software | 9.3 (#1) | 8.4 (#13) |
| Audience | Beamer describes its platform as serving product and marketing teams, and its Custom plan offers enterprise-oriented security review and onboarding options. | The company says its customers range from startups to global brands and include users in more than 160 countries. |
| Founded | 2018 | 2011 |
| Headquarters | Boulder, Colorado, United States | Brighton, United Kingdom |
| Integrations | Official integrations include Zapier, Segment, Intercom, Integrately and a WordPress plugin, with claims of more than 3,000 available apps through automation services. | Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. |
| Product | Beamer is an embeddable product engagement tool for publishing product updates and communicating with users through a changelog and notification center. | Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications. |
| Security | Beamer states that it is SOC 2 Type II certified and GDPR compliant, and encrypts data in transit and at rest. | The maker says network communication is secured with TLS 1.2 and 1.3, and survey data is stored in Microsoft Azure managed databases in the UK. |
| Support | The pricing comparison lists basic, standard, advanced, priority, and enterprise support levels across its plans. | The company calls its customer support team the Ministry of Magic and says it helps customers use the software and related processes. |
Plans
Beamer
- FreeFree
- Starter$59 a month
- Feedback add-on$99 a month
- NPS add-on$99 a month
- Pro$119 a month
- Scale$299 a month
- CustomPriced on request
Customer Thermometer
- At the Beach$9 a month
- Jumper$49 a month
- Flyer$99 a month
- Mach 1$159 a month
- Mach 2$259 a month
- Mach 3$400 a month
- Mach 4$700 a month
- EnterprisePriced on request
In their own words
Beamer
Beamer is an embeddable product engagement tool for publishing product updates through a changelog and notification center. Teams can send boosted announcements as pop-ups, top bars, snippets, or tooltips, and target groups through basic or advanced AND/OR segmentation. Its Feedback product gives users an ideas portal and roadmap for submitting, voting on, and commenting on ideas. Beamer also lists push notifications for reaching people who are offline in a site or app. Installation options include an HTML/JavaScript embed, WordPress plugin, Google Tag Manager, and API. Integration choices include Zapier, Segment, webhooks, and social sharing. The free plan includes 1,000 MAUs, one teammate, one language, no API requests, and a watermark. Paid plans start at $49/mo (annual), and a 14-day trial is listed. Beamer is available on Android, iOS, web, and API.
Customer Thermometer
Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications. Recipients can rate a service and comment directly from an email or ticket. All plans include reporting and email alerts for responses and comments; plans with at least 200 responses also include NPS and Personalized Ribbon reporting. Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. Data can be exported as a CSV or automatically through the API or webhooks. The maker says network communications use TLS 1.2 and 1.3 and survey data is stored in Microsoft Azure managed databases in the UK. It states that the service is GDPR and CCPA compliant, but does not claim HIPAA compliance. The maker offers 10 free surveys without requiring a credit card, alongside a free trial. Monthly plans include At the Beach for $9 a month with zero responses and Jumper for $49 a month with 200 responses and unlimited users or agents. Unused responses roll over, but an account can hold no more than twice its monthly response allowance at once. Customer Thermometer is available on web and iOS, with API access listed.