BenefitConnect vs Centranum

BenefitConnect is WTW’s benefits administration platform for employee benefits, with web and mobile access for employees and retirees. Users can check balances, upload receipt photos, submit claims, and initiate inquiries through a portal or app. WTW says users can contact professionals through the app, online portal, call center, or automated help desk. The platform supports medical, prescription drug, dental, vision, HSA, FSA, and HRA plans. HSA, FSA, and HRA balances can appear through a web service call, and Benefits Accounts supports single sign-on with BenefitConnect. WTW also lists tested eligibility files and automated closure of non-valid HSA accounts. APIs can make information such as wellness credits, year-to-date claims, and required actions available to employees. Client-chosen wellbeing vendors can connect through established data exchange standards. BenefitConnect | COBRA is a separate multi-client version, with round-the-clock employer administration and participant self-service for elections, life events, and annual enrollment. WTW says its COBRA service combines ACA 6055/6056 reporting data with active population data.

Centranum is a configurable workforce competency platform that connects role requirements with skills, qualifications, assessments, evidence, and readiness. Organizations can import their own frameworks or adapt reference libraries, using version control and change tracking. Role mapping, gap reporting, and reports on competency levels, trends, certifications, and compliance help track workforce capabilities. Assessments can combine observation, validation forms, evidence uploads, and knowledge tests, with configurable rating models, indicator-level scoring, multiple assessor types, and approval workflows. Identified gaps can be tied to development plans and learning resources. Integrations with HRIS and LMS systems exchange user data, training completions, and learning resources through APIs or structured data exchange; standard APIs also import and update payroll and HR data. Deployment options include cloud, on-premises, and region-specific hosting. Centranum says customer databases are logically isolated, data is encrypted in transit using TLS, and role-based access controls, configurable permissions, and audit trails are available. It reports two independent SOC 2 Type II audits. Established in 2001, the platform is aimed at knowledge-intensive and regulated or operational organizations. Pricing is on request, and a free trial is available by request.