BenefitConnect vs Empyrean

BenefitConnect is WTW’s benefits administration platform for employee benefits, with web and mobile access for employees and retirees. Users can check balances, upload receipt photos, submit claims, and initiate inquiries through a portal or app. WTW says users can contact professionals through the app, online portal, call center, or automated help desk. The platform supports medical, prescription drug, dental, vision, HSA, FSA, and HRA plans. HSA, FSA, and HRA balances can appear through a web service call, and Benefits Accounts supports single sign-on with BenefitConnect. WTW also lists tested eligibility files and automated closure of non-valid HSA accounts. APIs can make information such as wellness credits, year-to-date claims, and required actions available to employees. Client-chosen wellbeing vendors can connect through established data exchange standards. BenefitConnect | COBRA is a separate multi-client version, with round-the-clock employer administration and participant self-service for elections, life events, and annual enrollment. WTW says its COBRA service combines ACA 6055/6056 reporting data with active population data.

Empyrean provides benefits administration technology and services for employers, covering eligibility, enrollment, employee engagement, reporting and compliance. Its platform automates eligibility and enrollment and includes built-in eligibility and compliance features. BenefitsGO lets employees view benefits, coverage details and account balances on mobile, with an AI-powered assistant available at any time. Empyrean supports connections to payroll and HRIS systems, wellness providers, carriers and consumer accounts, and says it can integrate with any carrier. HR teams can use customizable on-demand reports and real-time analytics; employee communications can include targeted push notifications, reminders, messages and ready-made campaigns. A HIPAA-compliant Employee Service Center is staffed by representatives trained on the employer’s benefits and culture. Empyrean reports annual third-party SOC 1 Type II and SOC 2 Type II audits and ISO/IEC 27001 certification. It says client databases are dedicated, data is encrypted in storage and transit, and systems are monitored 24/7/365. Participants use their organization’s dedicated benefits portal and should ask their employer’s HR or benefits team for access instructions. Pricing is available on request.