BenefitConnect vs Mercer WIN
BenefitConnect
wtwco.comMercer WIN
imercer.comSide by side
| Figure | BenefitConnect | Mercer WIN |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 0 | 1 |
| Spec score · Salary Benchmarking Software | 7.9 (#6) | 6.9 (#24) |
| Purpose | BenefitConnect provides benefits administration and an online self-service experience across employee benefits. | Mercer WIN is an online delivery platform for refining, comparing, and customizing Mercer salary survey data. |
| Security | WTW says its Benefits Accounts service has an information security infrastructure that protects personal information. | A Mercer webinar document says Mercer Single Sign-On may periodically require an identity validation code; it does not state that this is a Mercer WIN-specific security certification. |
| Support | WTW describes consultative support from design through implementation and direct access to a client team for issue resolution. | The Mercer WIN page points users to a user guide, in-platform help resources, and a phone number for survey purchase questions: 866-605-1031. |
Plans
In their own words
BenefitConnect
BenefitConnect is WTW’s benefits administration platform for employee benefits, with web and mobile access for employees and retirees. Users can check balances, upload receipt photos, submit claims, and initiate inquiries through a portal or app. WTW says users can contact professionals through the app, online portal, call center, or automated help desk. The platform supports medical, prescription drug, dental, vision, HSA, FSA, and HRA plans. HSA, FSA, and HRA balances can appear through a web service call, and Benefits Accounts supports single sign-on with BenefitConnect. WTW also lists tested eligibility files and automated closure of non-valid HSA accounts. APIs can make information such as wellness credits, year-to-date claims, and required actions available to employees. Client-chosen wellbeing vendors can connect through established data exchange standards. BenefitConnect | COBRA is a separate multi-client version, with round-the-clock employer administration and participant self-service for elections, life events, and annual enrollment. WTW says its COBRA service combines ACA 6055/6056 reporting data with active population data.