BenefitConnect vs PlanSource

BenefitConnect is WTW’s benefits administration platform for employee benefits, with web and mobile access for employees and retirees. Users can check balances, upload receipt photos, submit claims, and initiate inquiries through a portal or app. WTW says users can contact professionals through the app, online portal, call center, or automated help desk. The platform supports medical, prescription drug, dental, vision, HSA, FSA, and HRA plans. HSA, FSA, and HRA balances can appear through a web service call, and Benefits Accounts supports single sign-on with BenefitConnect. WTW also lists tested eligibility files and automated closure of non-valid HSA accounts. APIs can make information such as wellness credits, year-to-date claims, and required actions available to employees. Client-chosen wellbeing vendors can connect through established data exchange standards. BenefitConnect | COBRA is a separate multi-client version, with round-the-clock employer administration and participant self-service for elections, life events, and annual enrollment. WTW says its COBRA service combines ACA 6055/6056 reporting data with active population data.

PlanSource is a benefits administration platform for employers, HR teams, brokers and benefits consultants. Employees receive a guided experience for enrollment and everyday benefits use. Administration services include ACA and COBRA administration, carrier billing and payment, advocacy, employee communications and dependent verification. PlanSource says its AI supports configuration, reporting, communications, dependent verification, virtual assistance and service-center interactions, with observability, auditability and human approval. Its Boost APIs handle plan configuration, enrollment updates, evidence of insurability and provider-directory search; the Plan Configuration API is live with Guardian, MetLife and Mutual of Omaha. The platform connects with leading HCM systems and synchronizes data in real time. Trust Center topics include CCPA, HIPAA, SOC 2 Type 2, 23 NYCRR 500 and ISO/IEC 27001:2022, alongside logging, multifactor authentication, backups, encryption at rest, penetration testing and patch management. Pricing is upon request.