Benefitfocus vs Benefitplace
Benefitfocus
benefitfocus.com
Benefitplace
benefitfocus.comSide by side
| Figure | Benefitfocus | Benefitplace |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 2 |
| Spec score · Benefits Enrollment Software | 8.4 (#3) | 8.4 (#4) |
| Company size | LinkedIn lists Benefitfocus in the 1,001–5,000 employee range. | LinkedIn lists Benefitfocus as headquartered in Charleston, South Carolina, with 1,001–5,000 employees. |
| Headquarters | Charleston, South Carolina, USA | Charleston, South Carolina, United States |
| Integrations | The platform connects HCM, payroll, health-plan, carrier and other third-party systems through file exchange and APIs. | Benefitplace exchanges data with employer portals, HR and payroll systems, HSA/FSA/HRA banks and COBRA administrators. |
| Licence | Benefitfocus is described by AlternativeTo as a proprietary commercial product. | Reviewed pages describe Benefitplace as cloud/SaaS software and do not identify an open-source licence. |
| Limit: support responsiveness | G2 reviewers report slow case resolution, unanswered requests and frequent account-manager changes. | G2 and Capterra reviewers complain that support cases can go unanswered for long periods and that account contacts change frequently. |
| Mobile access | The benefits experience is designed for mobile-friendly access. | The mobile app exposes coverage details, plan documents, ID cards, account balances, claims and benefit elections. |
| Purpose | Benefitfocus provides benefits administration software intended to simplify employee enrollment and ongoing benefits management. | Benefitplace automates web and file-based enrollment and simplifies year-round benefits administration for health plans and commercial groups. |
| Rating on G2 | 4.2 out of 5 from 30 reviews | 4.3 out of 5 from 31 reviews. |
| Rating on TrustRadius | 8.1 out of 10 from 13 reviews | 8.1 out of 10 from 13 reviews and ratings. |
| What it does | Benefitfocus is a cloud platform for administering employee benefits, enrollment and year-round engagement. | Benefitplace is Benefitfocus’s cloud benefits-administration platform for health plans, employers, brokers and members. |
Plans
Benefitfocus
- Benefitfocus Benefits AdministrationPriced on request
- Benefitfocus benefits administration platformPriced on request
Benefitplace
- BenefitplacePriced on request
- Benefitplace Eligibility & EnrollmentPriced on request
In their own words
Benefitfocus
Benefitfocus provides benefits-administration software for employers, health plans, brokers and the people they support. Employees use a personalized portal to compare plans, receive claims-based decision support, manage contributions and dependents or beneficiaries, and access benefits year-round. Administrator tools cover enrollment and participation, employee and dependent records, communications, reporting, data exchange, case management and documents. Supported plan types include health, dental, vision, life, disability, retirement, voluntary benefits and health accounts. APIs support integrations, including pre-integrations with HCM and payroll providers; insurance data can use LIMRA LDEx file or API exchange. The mobile app handles enrollment, life events, document submission, shopping and secure messaging, while some health claims features require Health Insights. Benefitfocus describes ACA compliance support, HIPAA safeguards and recurring SOC, PCI DSS and HITRUST assessments. Pricing is by consultation, with no free plan.
Benefitplace
Benefitplace automates web- and file-based enrollment and supports year-round benefits administration for health plans and commercial groups. Its users can include brokers, group administrators, employees, and health plans serving groups of different sizes. Role-based access supports interactions among these participants. Enrollment capabilities include plan and data rules, provider and prescription lookup, group installation, and direct or file-based enrollment. Employees can compare coverage choices using decision support on any device. The platform offers pre-built HR technology connections, data exchange with benefit providers, and near real-time HCM transmissions for employee demographics and payroll deductions. Data services cover file exchange and automation, data translation, synchronization, APIs, web services, exception handling, and third-party integrations. Benefitfocus lists Benefitplace among services covered by annual SOC 1 and SOC 2 Type 2 reviews. Health plan customers receive an in-house customer success team, a dedicated contact, and year-round adoption support. It is listed for Android, iOS, web, and API access. Pricing is available on request, and prospective customers can request a demo.