Bigin by Zoho CRM vs Capsule CRM
Bigin by Zoho CRM
bigin.com
Capsule CRM
capsulecrm.comSide by side
| Figure | Bigin by Zoho CRM | Capsule CRM |
|---|---|---|
| Price from | $7/mo | $11/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 7 |
| Spec score · Professional Services CRM Software | 9.3 (#3) | 9.4 (#2) |
| Spec score · Mac CRM | 9.2 (#3) | 9.4 (#2) |
| Spec score · CRM Software | 9.1 (#22) | 9.4 (#6) |
| Spec score · Sales Force Automation Software | 9.2 (#5) | 9.4 (#3) |
| Spec score · Customer Relationship Management - Small Business Software | 9.2 (#4) | 9.4 (#3) |
| Spec score · Small Business CRM | 9.2 (#5) | 9.3 (#4) |
| Spec score · CRM for small business | 9.1 (#10) | 9.2 (#9) |
| AI capabilities | Bigin includes Zia-powered AI features such as writing assistance, summaries, reply suggestions, and churn analysis. | Yes |
| Email sync | Yes | Yes |
| Founded | 2020 | Capsule was launched in 2009; Zestia Limited was incorporated on 5 November 2007. |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| App integrations | Integrations include Zoho Books, QuickBooks, Microsoft 365, Google Workspace, Shopify, Mailchimp, and Zapier. | The integration catalog lists services including Xero, QuickBooks, FreshBooks, Sage, FreeAgent, KashFlow, Mailchimp, Wufoo, Zendesk, Zapier, Google, Microsoft, Zoom and Slack. |
| Marketing automation | Yes | Yes |
| Mobile app | Yes | The Android app supports offline access, contact activity, direct calls or email, maps, opportunities and follow-up tasks. |
| Visual sales pipeline | Yes | Users can manage opportunities in a drag-and-drop visual pipeline, filter them and view forecasts and conversion metrics. |
Plans
Bigin by Zoho CRM
- FreeFree
- Express$84 a year
- Premier$144 a year
- Bigin 360$216 a year
Capsule CRM
- FreeFree
- Starter$18 a month
- Growth$36 a month
- Advanced$54 a month
- UltimatePrice not published
- Marketing add-on$11 a month
- UltimatePriced on request
In their own words
Bigin by Zoho CRM
Bigin by Zoho CRM is a customer relationship management platform for small businesses and MSMEs, including businesses with 1 to 20 employees. Visual sales pipelines organize customer work, while email sync, workflow automation and marketing automation support sales processes. The free edition supports one user, one pipeline, 500 records and three automations; paid editions raise limits and add multiple team pipelines and user management. Listed starting pricing is $7/user/mo billed annually, and annual pricing can save up to 35%. A 15-day free trial requires no credit card, and the offer includes free onboarding and a 100% money-back guarantee. Zia-powered AI features include writing assistance, summaries, reply suggestions and churn analysis. Integrations include Zoho Books, QuickBooks, Microsoft 365, Google Workspace, Shopify, Mailchimp and Zapier. WhatsApp integration supports messages, replies and conversation history. Apps are available for iOS, iPadOS, Android and macOS. Support is offered by phone, email and live chat 24 hours a day, five days a week.
Capsule CRM
Capsule CRM has no write-up on Specifiction yet; its figures are above.