Birdeye vs HiFiveStar
Birdeye
birdeye.com
HiFiveStar
hifivestar.comSide by side
| Figure | Birdeye | HiFiveStar |
|---|---|---|
| Price from | — | $28/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 1 | 13 |
| Spec score · Review Management Software | 8.4 (#29) | 8.9 (#14) |
| Spec score · Review Generation Software | 8.4 (#6) | 8.8 (#2) |
| Company identity | The site identifies the company as Birdeye Inc. | The site identifies itself as hifivestar.com and describes the product for local businesses |
| Headquarters | Palo Alto, California, United States | Sheridan, Wyoming, United States |
| Integrations | Birdeye says it connects with more than 3,000 software systems, including CRM, EHR, PMS, and POS tools, through MCP and APIs. | Google and Facebook can be connected through login, while other platforms can be connected by entering a page link; HiFiveStar imports the most recent reviews from those platforms. |
| Request channels | email_and_sms | multichannel |
| AI review responses | Responds in the brand voice and can post automatically or hold for approval | Yes |
| Review sources | Google,Facebook,and 200+ industry review sites | The inbox supports Google, Yelp, TripAdvisor, and more review sites |
| Review display widgets | Yes | Users can place a widget on their website and choose which reviews it displays |
| Security | Birdeye lists SOC 2 Type II, ISO 27001, HIPAA, GDPR, and CCPA/CPRA, and says customer data is not used to train public models. | HiFiveStar says every connection uses HTTPS/TLS encryption and that its pages include Content-Security-Policy, clickjacking, MIME-sniffing and permissions-policy protections. |
Plans
HiFiveStar
- Forever FreeFree
- Core$28 a month
- Pro$85 a month
- Growth$139 a month
- Business$197 a month
- Enterprise$399 a month
- Unlimited$749 a month
- Core$336 a year
- Pro$1,020 a year
- Growth$1,668 a year
In their own words
Birdeye
Birdeye is an AI review management platform for multi-location brands. It gathers ratings and reviews from Google, Facebook, and more than 200 industry review sites, then tracks ratings, review counts, and responses over time. Businesses can request reviews by email and SMS, including targeted requests to customers likely to respond. AI can draft replies in a brand voice and either publish them automatically or hold them for approval. The platform also reads review text, photos, and past visits, creates branded graphics, and shares reviews on social and web channels. Teams can compare locations with competitors and track visibility on Google, ChatGPT, and Perplexity. Multiple agents route issues and work to address underlying causes of negative reviews. Birdeye also includes listings, social, messaging, appointments, surveys, insights, reporting, and ticketing tools. The mobile app supports customer conversations, review requests and responses, social publishing, notifications, and payments. It is included with a Birdeye subscription at no additional charge. Pricing is available on request, based on location count and deployment.
HiFiveStar
HiFiveStar is web-based review-management software for local businesses. It brings reviews from Google, Yelp, Facebook, TripAdvisor, and more than 40 other sites into one inbox, with email or phone alerts for new reviews. The service can draft replies in the reviewer's language for users to review, edit, and post. Businesses can also display selected reviews in website widgets. Review invitations can be sent by email, text, and WhatsApp on Core and higher plans. The Forever Free plan supports one location and one user; Core costs $28 a month billed annually. Higher plans allow more locations and users, and Pro and higher plans list automation integrations including Stripe, Shopify, Zapier, and Make. The pricing page offers monthly and yearly views, says yearly billing saves up to 28%, and says plans have no contracts and can be canceled anytime. HiFiveStar says connections use HTTPS/TLS encryption and that it processes personal data under EU GDPR, with a Data Processing Addendum for customers. It also states that formal audits and certifications are not yet in place.