Birdeye vs Junip
Birdeye
birdeye.com
Junip
junip.coSide by side
| Figure | Birdeye | Junip |
|---|---|---|
| Price from | — | $29/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 4 |
| Spec score · Review Generation Software | 8.4 (#6) | 8.8 (#4) |
| Headquarters | Palo Alto, California, United States | 101 Spadina Avenue, Unit 207, Toronto, Ontario, Canada |
| Integrations | Birdeye says it connects with more than 3,000 software systems, including CRM, EHR, PMS, and POS tools, through MCP and APIs. | Listed integrations include Shopify Flow, Attentive, Drip, Klaviyo, Omnisend, Postscript, Gorgias, Rivo, Rebuy, Replo, Rush and Wonderment. |
| Product | Birdeye builds AI Coworkers for multi-location brands to improve AI visibility, book appointments, and deliver consistent customer experience. | Junip helps businesses gather and display customer product reviews across storefront, search, and social channels. |
| Review management | Birdeye collects, monitors, manages, and shares reviews, with tools for review generation, responses, and marketing. | Features include analytics, public replies, customer editing, review tagging, and search and filtering. |
| Security | Birdeye lists SOC 2 Type II, ISO 27001, HIPAA, GDPR, and CCPA/CPRA, and says customer data is not used to train public models. | Junip's security measures describe encryption for data at rest and in transit, access controls, backups, and customer data segregation. |
Plans
In their own words
Birdeye
Birdeye is an AI review management platform for multi-location brands. It gathers ratings and reviews from Google, Facebook, and more than 200 industry review sites, then tracks ratings, review counts, and responses over time. Businesses can request reviews by email and SMS, including targeted requests to customers likely to respond. AI can draft replies in a brand voice and either publish them automatically or hold them for approval. The platform also reads review text, photos, and past visits, creates branded graphics, and shares reviews on social and web channels. Teams can compare locations with competitors and track visibility on Google, ChatGPT, and Perplexity. Multiple agents route issues and work to address underlying causes of negative reviews. Birdeye also includes listings, social, messaging, appointments, surveys, insights, reporting, and ticketing tools. The mobile app supports customer conversations, review requests and responses, social publishing, notifications, and payments. It is included with a Birdeye subscription at no additional charge. Pricing is available on request, based on location count and deployment.
Junip
Junip helps ecommerce businesses collect customer product reviews and show them across storefront, search and social channels. Automated review requests and unlimited orders are included on every plan. Mobile-oriented forms support photo and video reviews; websites can display reviews in customizable widgets, media galleries and carousels. Review management tools include analytics, public replies, customer editing, tagging, search and filtering. Listed integrations include Shopify, Klaviyo, Omnisend, Postscript, Drip, Attentive and Shopify Flow. Reviews can be syndicated to Google, Meta Shops, TikTok Shop, Shop App and Bazaarvoice. Junip documents APIs for app integrations, review analysis and replies, webhooks and custom displays. It describes encryption for data at rest and in transit, access controls, backups and customer-data segregation. Plans are Free at free, Core at $29 a month, Growth at $79 a month and Premium at $299 a month; a 7-day trial is listed. Free has limited support and one storefront. Premium includes three storefronts, with additional stores priced at $99/mo each.