Birdeye vs Locivo

Birdeye is an AI review management platform for multi-location brands. It gathers ratings and reviews from Google, Facebook, and more than 200 industry review sites, then tracks ratings, review counts, and responses over time. Businesses can request reviews by email and SMS, including targeted requests to customers likely to respond. AI can draft replies in a brand voice and either publish them automatically or hold them for approval. The platform also reads review text, photos, and past visits, creates branded graphics, and shares reviews on social and web channels. Teams can compare locations with competitors and track visibility on Google, ChatGPT, and Perplexity. Multiple agents route issues and work to address underlying causes of negative reviews. Birdeye also includes listings, social, messaging, appointments, surveys, insights, reporting, and ticketing tools. The mobile app supports customer conversations, review requests and responses, social publishing, notifications, and payments. It is included with a Birdeye subscription at no additional charge. Pricing is available on request, based on location count and deployment.

Locivo is web software for review management and local SEO, designed for multi-location businesses and agencies. It monitors reviews on more than 33 platforms, including Google, Zomato, Practo, Trivago, and Walmart. Google Business Profile supports two-way access for monitoring and replying to reviews and syncing profile changes; other platforms listed on Locivo’s integrations page are read-only for review monitoring. Locivo drafts replies in a configured brand voice, with options to approve them or post automatically according to star rating. It also checks business name, address, and phone consistency on Practo, Swiggy, Zomato, EazyDiner, Lybrate, and AskLaila. Review-request emails include unique tracked links. Agencies can invite clients to branded portals that show only each client’s data, and can revoke access. The free plan includes AI replies, monitoring, citation management, local rank tracking, and review-request email campaigns, with no credit card required. Advanced and multi-location agency plans are available on request.