Birdeye vs Reputation
Birdeye
birdeye.com
Reputation
reputation.comSide by side
| Figure | Birdeye | Reputation |
|---|---|---|
| Price from | — | $80/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 4 |
| Spec score · Multi-Location Marketing Platforms | 8.4 (#2) | 7.0 (#10) |
| Spec score · Restaurant Review Management Software | 8.4 (#3) | 7.2 (#22) |
| Spec score · Review Management Software | 8.4 (#29) | 7.7 (#107) |
| Spec score · Salon Reputation Management Software | 8.4 (#6) | 7.3 (#23) |
| Spec score · Local Marketing Software | 8.4 (#6) | 7.2 (#21) |
| Spec score · Online Reputation Management Software | 8.4 (#15) | 7.2 (#41) |
| Founded | Birdeye's about page says its founders began building the company in 2012. | 2006 |
| Headquarters | Palo Alto, California, United States | Redwood City, California, United States |
| Request channels | email_and_sms | multichannel |
| Monitoring alerts | Yes | Yes |
| AI review responses | Responds in the brand voice and can post automatically or hold for approval | Yes |
| Review sources | Google,Facebook,and 200+ industry review sites | Google,Facebook,Yelp,Tripadvisor,Vitals,Apartment Ratings,and 130+ review websites |
| Review display widgets | Yes | Yes |
Plans
Reputation
- Rep Core$80 a month
- Rep Core + Pulse$115 a month
- Rep Core + Surveys$150 a month
- EnterprisePrice not published
In their own words
Birdeye
Birdeye is an AI review management platform for multi-location brands. It gathers ratings and reviews from Google, Facebook, and more than 200 industry review sites, then tracks ratings, review counts, and responses over time. Businesses can request reviews by email and SMS, including targeted requests to customers likely to respond. AI can draft replies in a brand voice and either publish them automatically or hold them for approval. The platform also reads review text, photos, and past visits, creates branded graphics, and shares reviews on social and web channels. Teams can compare locations with competitors and track visibility on Google, ChatGPT, and Perplexity. Multiple agents route issues and work to address underlying causes of negative reviews. Birdeye also includes listings, social, messaging, appointments, surveys, insights, reporting, and ticketing tools. The mobile app supports customer conversations, review requests and responses, social publishing, notifications, and payments. It is included with a Birdeye subscription at no additional charge. Pricing is available on request, based on location count and deployment.
Reputation
Reputation has no write-up on Specifiction yet; its figures are above.