Birdeye vs ReviewBoost
Birdeye
birdeye.com
ReviewBoost
tryreviewboost.comSide by side
| Figure | Birdeye | ReviewBoost |
|---|---|---|
| Price from | — | $29/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Salon Reputation Management Software | 8.4 (#6) | 8.7 (#3) |
| Headquarters | Palo Alto, California, United States | Tallinn, Estonia |
| Product | Birdeye builds AI Coworkers for multi-location brands to improve AI visibility, book appointments, and deliver consistent customer experience. | ReviewBoost sends automated SMS review requests, routing happy customers to Google and unhappy customers to private feedback. |
| Security | Birdeye lists SOC 2 Type II, ISO 27001, HIPAA, GDPR, and CCPA/CPRA, and says customer data is not used to train public models. | The privacy policy says the service uses HTTPS encryption, hashed passwords, and access controls. |
Plans
In their own words
Birdeye
Birdeye is an AI review management platform for multi-location brands. It gathers ratings and reviews from Google, Facebook, and more than 200 industry review sites, then tracks ratings, review counts, and responses over time. Businesses can request reviews by email and SMS, including targeted requests to customers likely to respond. AI can draft replies in a brand voice and either publish them automatically or hold them for approval. The platform also reads review text, photos, and past visits, creates branded graphics, and shares reviews on social and web channels. Teams can compare locations with competitors and track visibility on Google, ChatGPT, and Perplexity. Multiple agents route issues and work to address underlying causes of negative reviews. Birdeye also includes listings, social, messaging, appointments, surveys, insights, reporting, and ticketing tools. The mobile app supports customer conversations, review requests and responses, social publishing, notifications, and payments. It is included with a Birdeye subscription at no additional charge. Pricing is available on request, based on location count and deployment.
ReviewBoost
ReviewBoost automates SMS requests for customer reviews, directing happy customers to public review links and unhappy customers to private feedback. Customers receive a personalized message and can respond with one tap, without an app or login. Businesses can enter customer details manually, upload a CSV, or add them automatically through the API and integrations. The Free plan costs nothing and allows 10 SMS requests a month with a Google link, negative feedback capture, a basic dashboard, and email support. Pro costs $29 a month after a 7-day trial and adds 200 monthly requests, Google and Yelp links, advanced analytics, custom templates, and priority support. Business costs $49 a month after a 7-day trial and includes unlimited requests, all review platforms, reports, branding, API access, and a dedicated account manager. Paid plans can be billed monthly or annually and canceled at any time. Prices are in USD before applicable taxes. The service is available on web and API, and is aimed at local service businesses such as dental and healthcare providers, home services, and salons and spas.