Birdeye vs ReviewPanel
Birdeye
birdeye.com
ReviewPanel
reviewpanel.devSide by side
| Figure | Birdeye | ReviewPanel |
|---|---|---|
| Price from | — | $4.99/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 4 |
| Spec score · Restaurant Review Management Software | 8.4 (#3) | 8.5 (#2) |
| Spec score · Review Management Software | 8.4 (#29) | 8.6 (#25) |
| Integrations | Birdeye says it connects with more than 3,000 software systems, including CRM, EHR, PMS, and POS tools, through MCP and APIs. | Professional includes signed metrics webhooks with optional CRM-routing identifiers, and the features page says webhooks send refreshed business-account metrics to an HTTPS endpoint with automatic retries. |
| Product | Birdeye builds AI Coworkers for multi-location brands to improve AI visibility, book appointments, and deliver consistent customer experience. | ReviewPanel manages Google reviews across business locations, with ratings comparisons, review responses, deletion monitoring, and reporting in one dashboard. |
| Review sources | Google,Facebook,and 200+ industry review sites | 1 |
| Review display widgets | Yes | Widgets offer four layouts and three themes; connected widgets update after synchronization, while free static widgets are snapshots. |
| Security | Birdeye lists SOC 2 Type II, ISO 27001, HIPAA, GDPR, and CCPA/CPRA, and says customer data is not used to train public models. | ReviewPanel states that it uses Firebase Authentication, HTTPS/TLS, encrypted OAuth and webhook credentials, Firestore access controls, role-based permissions and workspace isolation. |
Plans
ReviewPanel
- StarterFree
- Personal$4.99 a month
- Professional$29.99 a month
- Enterprise$49.99 a month
In their own words
Birdeye
Birdeye is an AI review management platform for multi-location brands. It gathers ratings and reviews from Google, Facebook, and more than 200 industry review sites, then tracks ratings, review counts, and responses over time. Businesses can request reviews by email and SMS, including targeted requests to customers likely to respond. AI can draft replies in a brand voice and either publish them automatically or hold them for approval. The platform also reads review text, photos, and past visits, creates branded graphics, and shares reviews on social and web channels. Teams can compare locations with competitors and track visibility on Google, ChatGPT, and Perplexity. Multiple agents route issues and work to address underlying causes of negative reviews. Birdeye also includes listings, social, messaging, appointments, surveys, insights, reporting, and ticketing tools. The mobile app supports customer conversations, review requests and responses, social publishing, notifications, and payments. It is included with a Birdeye subscription at no additional charge. Pricing is available on request, based on location count and deployment.
ReviewPanel
ReviewPanel is a web dashboard for managing Google reviews across business locations. It brings together ratings comparisons, review responses, monitoring for deleted reviews, and reporting. Users can filter, sort, and search reviews, then export reviews and analytics as CSV or PDF. Embeddable Google review widgets are available in four layouts and three themes. Deleted Review Detection alerts users when Google removes reviews and retains previously collected review data as evidence. Google Business Profile access is connected through OAuth and can be revoked through the Google account. Plans vary by location limits and features: Starter is free for up to 3 locations, Personal costs $4.99 per month for up to 8, Professional costs $29.99 per month for up to 15, and Enterprise costs $49.99 per month with 20 included. A 14-day trial is listed. Users who exceed plan limits are prompted to upgrade rather than charged automatically for overages. The maker describes its audience as local businesses, restaurant groups, agencies, franchises, and growing businesses.