Birdeye vs Tely
Birdeye
birdeye.com
Tely
tely.lawSide by side
| Figure | Birdeye | Tely |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 1 | 0 |
| Spec score · Legal Marketing Software | 8.3 (#5) | 6.3 (#23) |
| Integrations | Birdeye says it connects with more than 3,000 software systems, including CRM, EHR, PMS, and POS tools, through MCP and APIs. | The homepage lists Clio, MyCase, Filevine, Smokeball, Lawmatics, and PracticePanther as legal CRM integrations. |
| Product | Birdeye builds AI Coworkers for multi-location brands to improve AI visibility, book appointments, and deliver consistent customer experience. | Tely describes itself as an AI client-acquisition platform for U.S. law firms. |
| Security | Birdeye lists SOC 2 Type II, ISO 27001, HIPAA, GDPR, and CCPA/CPRA, and says customer data is not used to train public models. | Tely states that it uses AES-256 encryption at rest and TLS 1.3 in transit. |
Plans
In their own words
Birdeye
Birdeye is an AI review management platform for multi-location brands. It gathers ratings and reviews from Google, Facebook, and more than 200 industry review sites, then tracks ratings, review counts, and responses over time. Businesses can request reviews by email and SMS, including targeted requests to customers likely to respond. AI can draft replies in a brand voice and either publish them automatically or hold them for approval. The platform also reads review text, photos, and past visits, creates branded graphics, and shares reviews on social and web channels. Teams can compare locations with competitors and track visibility on Google, ChatGPT, and Perplexity. Multiple agents route issues and work to address underlying causes of negative reviews. Birdeye also includes listings, social, messaging, appointments, surveys, insights, reporting, and ticketing tools. The mobile app supports customer conversations, review requests and responses, social publishing, notifications, and payments. It is included with a Birdeye subscription at no additional charge. Pricing is available on request, based on location count and deployment.
Tely
Tely for Law Firms is a web-based client-acquisition platform for U.S. law firms. It works on firm visibility in AI search and Google, qualifies visitors, and books consultations into a case-management CRM. Tely says it learns a firm’s services, pricing, process, and positioning from its website, documents, and existing content. It creates legal content using statutes, case law, trusted legal sources, and expert commentary. AI chat and voice agents answer questions, explain fees, and schedule consultations around the clock. Lead follow-up continues through SMS and email until booking, while retargeting can reach visitors across Instagram, Google, TikTok, and YouTube. The workflow can qualify matters, confirm fee arrangements, and pass clients to legal CRMs including Clio, MyCase, Filevine, Smokeball, Lawmatics, and PracticePanther. Tely lists intake forms and consultation booking. It states AES-256 encryption at rest, TLS 1.3 in transit, role-based least-privilege access, and queryable audit logs. Pricing is on request.