BMC Helix AIOps vs NetAI
BMC Helix AIOps
bmc.comNetAI
netai.aiSide by side
| Figure | BMC Helix AIOps | NetAI |
|---|---|---|
| Price from | — | $5.99/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 10 |
| Spec score · AIOps Platforms | 7.7 (#9) | 9.0 (#1) |
| Headquarters | Houston, Texas, USA | San Jose, CA, USA |
| Purpose | BMC describes Helix Operations Management with AIOps as providing automated root cause analysis and remediation, service-centric monitoring, and advanced event management. | NetAI describes its platform as network operations software that converts topology and telemetry into a deterministic root cause analysis chain. |
Plans
BMC Helix AIOps
- BMC Helix Operations Management with AIOpsPriced on request
NetAI
- FreeFree
- NetAI Core FreeFree
- Enterprise$5.99 a month
- NetAI Core Enterprise$5.99 a month
- EdgeViewPriced on request
- GraphIQPriced on request
- NetAI Core ProPriced on request
- NetAI EdgeViewPriced on request
- NetAI GraphIQPriced on request
- ProPriced on request
In their own words
BMC Helix AIOps
BMC Helix AIOps provides service monitoring, event management, root cause analysis, and remediation for infrastructure operations. It tracks services in real time and shows their health in a severity-coded heatmap. When a service is affected, the product correlates related events, identifies a root cause, ranks impacted nodes, and displays effects across related services. AI and machine learning group events into situations to reduce noise and surface issues during event storms. The product can ingest events, metrics, logs, traces, and topology data from BMC and third-party sources. Connected to BMC HelixGPT, it can provide AI-generated best-action recommendations, log insights, and a virtual agent for investigating situations. Documented incident integrations through HelixGPT include BMC Helix ITSM, Jira Service Management, and ServiceNow ITSM; external log sources include Splunk Enterprise and Elasticsearch. It also connects to BMC Helix ITSM for change-risk information. Pricing is on request, with no public price listed. BMC says customers must contact Support to enable HelixGPT features for AIOps.