BoardQ vs OneContact Gamification

BoardQ creates live leaderboards and scoreboards for teams, events, games, classrooms, and competitions. Score changes are sent to connected screens in real time using WebSocket. Boards can be shared by QR code or embedded in websites and apps with an iframe, and custom columns let organizers display multiple KPIs alongside scores. The service lists native integrations with HubSpot and Zendesk, with Google Sheets marked beta. Its Sheets sync maps columns to participant names and scores and reflects edits on the leaderboard. Webhook connections are described for Salesforce, Pipedrive, Zapier, and Make. A REST API accepts JSON POST requests authenticated with a bearer token and is available on the free plan. Basic is free and includes up to two leaderboards, real-time updates, themes, custom columns, embeds, and CSV and Excel export. Premium costs $8.99 a month and supports up to 20 leaderboards; Enterprise costs $89 a month and supports up to 200. Listed uses include sales contests, support teams, classroom quizzes, trivia, sporting events, tournaments, and fitness challenges. BoardQ is available on web and via API; no mobile app is listed.

OneContact Gamification is a web-based add-on for contact center teams. It turns routine contact-center work into tracked challenges using points, achievements, quests, challenges, goals and rewards. Scoreboards, badges, progress tracking and team leaderboards show activity and progress; a rewards catalog is included, with leaderboard scope covering both listed levels. Collab presents the add-on as a way to make key performance indicators into milestones, encourage engagement and reward consistent work. It sits alongside OneContact CC tools for workforce optimization and agent scripting, supporting coaching, motivation and team management. The add-on can be activated when needed and connected to existing tools. OneContact CC connects with leading CRMs or Collab’s Customer Interaction Hub and supports third-party contact-center integrations. The listed helpdesk is OneContact. Collab describes its broader platform as available in cloud, on-premises or hybrid deployments, but does not specify which apply to this add-on. Pricing is on request. Collab is headquartered in Lisbon, Portugal.