BOTfriends AI Voicebot vs Infinite Forces (Infinity)

BOTfriends AI Voicebot answers customer service calls around the clock and automates recurring requests such as order-status checks, address changes and password resets. It can interpret freely phrased requests, retrieve customer data, check permissions and carry out multi-step service processes during a call. Specialized agents coordinate tasks such as triage, authentication, process handling and knowledge retrieval. The voicebot supports more than 100 languages and offers more than 500 voices. It connects to telephony systems through SIP, PSTN and existing PBX systems; named business integrations include Salesforce, HubSpot, Microsoft Dynamics, SAP, NetSuite, Zendesk and Freshdesk. Anonymous conversation analysis can report common customer concerns, satisfaction and process weaknesses. BOTfriends says data is encrypted and stored on German or European servers, and that the platform meets GDPR and EU AI Act requirements. BOTfriends X is cloud-only, though a webhook connecting customer systems can be hosted on premise. A 14-day trial ends automatically and requires no credit card. Pilot plans start at €500 per month. The company is based in Würzburg and Munich, Germany.

Infinite Forces (Infinity) has no write-up on Specifiction yet; its figures are above.