Bruin for Customer Success vs Cube
Bruin for Customer Success
getbruin.com
Cube
cube.devSide by side
| Figure | Bruin for Customer Success | Cube |
|---|---|---|
| Price from | $0.01/mo | $40/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | Yes | Yes |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Data Transformation Tools | 9.3 (#1) | 9.1 (#4) |
| Company | The website operator is Bruin Data Limited, registered in England and Wales, with an address in Denton, Manchester, United Kingdom. | The company is Cube Dev, Inc.; its about page names Artyom Keydunov and Pavel Tiunov as co-founders. |
| Deployment | Bruin says it can run in Bruin Cloud, a customer's own VPC, or on-premises. | Cube Cloud can run as a managed multi-tenant service on AWS or GCP, in a VPC on AWS, GCP, or Azure, or on a customer's cloud through BYOC. |
| Documentation depth | The documentation covers installation, pipelines, assets, commands, cloud operations, agents, integrations, deployment, CI/CD, secret providers, governance and a Python SDK. | The documentation covers administration, embedding, APIs, Cube Core, recipes, modeling, joins, measures, dimensions, pre-aggregations, integrations and MCP. |
| Integrations | Customer-success integrations named by Bruin include Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, Stripe, Chargebee, Mixpanel, Amplitude and Pendo, with thousands more through APIs. | Listed data sources include Snowflake, BigQuery, Redshift, Databricks, ClickHouse, PostgreSQL, MySQL, MongoDB, Trino, Presto and AWS Athena. |
| Rating on Capterra | 0.0 out of 5 from 0 reviews | 4.6 out of 5 from 79 reviews |
| Rating on G2 | 4.8 out of 5 from 2 reviews | 4.5 out of 5 from 27 reviews |
| Security | The company says it is ISO/IEC 27001:2022 certified and SOC 2 Type 2 attested, and lists AES-256 encryption at rest and in transit, SAML 2.0 and OAuth SSO, audit logs, IP whitelisting, and VPC peering support. | Cube states that data is encrypted at rest, API access uses token-based security, and application traffic is encrypted over SSL/TLS 1.2. |
| Security controls | Listed controls include AES-256 encryption at rest, TLS 1.2+ in transit, RBAC, SAML/OAuth SSO, IP allowlisting, audit logs and two-factor authentication. | Cube states that data is encrypted at rest, APIs require token security, traffic uses SSL/TLS 1.2, and SAML 2.0 and OAuth 2.0 are supported. |
| Support | Bruin offers security reviews and says customers can request its SOC 2 report under NDA, a DPA, questionnaire responses, or a security deep-dive call. | Cube lists community support for Free, limited chat and email for Starter, and chat and email plus a dedicated CSM for Enterprise. |
Plans
Bruin for Customer Success
- Bruin Cloud free tierFree
- Open SourceFree
- Team$0.01 a month
- ScalePriced on request
In their own words
Bruin for Customer Success
Bruin for Customer Success uses customer data to help teams assess account health and find ways to retain or grow accounts. It provides health scores, churn risk indicators, expansion signals, and renewal forecasts. Users can ask questions in plain English through Slack, Microsoft Teams, Discord, Google Chat, WhatsApp, Telegram, email, or a browser. One example combines Salesforce, product usage, and Intercom information to identify churn signals. Named integrations also include HubSpot, Pipedrive, Attio, Stripe, GA4, Meta, Google Ads, Mixpanel, Klaviyo, and Mailchimp, among thousands more. The broader platform covers ingestion, SQL and Python transformations, data quality checks, lineage, orchestration, AI analysis, dashboards, and scheduled agents. Bruin CLI and ingestr are open source and run locally or in CI; Bruin Cloud adds orchestration, governance, and AI. Deployment options include Bruin Cloud, a customer's VPC, and on-premises. The free tier provides $100 in credits and 50 AI tasks, with no credit card required.
Cube
Cube is an analytics platform with a semantic layer that encodes governed business definitions for dashboards, embedded applications, and AI agents. Cube Cloud supports internal business intelligence and embedded analytics, while Cube Core is the open-source project alongside which the cloud platform is built. The Free plan includes a semantic layer IDE, workbooks, dashboard publishing, semantic model and workbook agents, and analytics chat. Listed data sources include PostgreSQL, Snowflake, ClickHouse, Databricks, BigQuery, MySQL, Oracle, Redshift, MongoDB, and Trino; integrations include dbt, Dagster, Prefect, Airflow, and Coalesce.io. Cube Core processes API requests using pre-aggregated data in Cube Store or raw data in connected databases. Cloud deployment options include a managed multi-tenant service on AWS or GCP, a VPC on AWS, GCP, or Azure, and a customer's cloud through BYOC. Cube lists a free plan, Starter at $40 a month per developer, and Premium at $80 a month per developer.