bruKNOW vs Voiceflow
bruKNOW
bruknow.com
Voiceflow
voiceflow.comSide by side
| Figure | bruKNOW | Voiceflow |
|---|---|---|
| Price from | 28 BRL/mo | $81/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 7 |
| Spec score · Chatbot Builders | 8.8 (#25) | 9.5 (#1) |
| AI bot generation | Yes | Yes |
| Channels | The site lists WhatsApp Business, Telegram, Facebook Messenger, Instagram DMs, Web Chat, SMS, email, and voice calls as channels. | Agents can be deployed through web chat, mobile interfaces, telephony, SMS and custom interfaces using the Conversations API. |
| Deployment channels | multichannel | multichannel |
| Human handoff | Live agents can take over bot conversations and see the conversation history and captured variables. | Yes |
| Integrations | The email service supports Gmail, Outlook, SendGrid, or custom SMTP; voice calls are powered by Twilio and SMS is provided via LabsMobile. | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. |
| Knowledge-base answers | Yes | Knowledge bases can connect agent answers to imported information and services such as Zendesk and Shopify. |
| Product | bruKNOW describes itself as a no-code platform for building AI chatbots and automating customer conversations across WhatsApp, Instagram, Messenger, and Telegram, with sales pipeline management. | Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. |
| Support | The site advertises basic support on Startup, advanced support on Pro, and professional support on Enterprise; it also says demo requests receive a response in less than 24 hours. | Official documentation directs users to Voiceflow support by email and offers enterprise product demos. |
| Visual flow builder | Yes | Yes |
Plans
Voiceflow
- Agencies & PartnersFree
- StarterFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- BusinessesPriced on request
- EnterprisePriced on request
In their own words
Voiceflow
Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. Its builder combines agentic playbooks, deterministic workflows, shared instructions, and guardrails. Teams can review transcripts and call recordings, run evaluations and tests, and track analytics. Agents can reach users through a native chat widget, mobile apps, phone calls, SMS, or custom interfaces built with the Conversations API. Native integrations include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail, and Twilio. Agents can also connect to external REST APIs, custom Functions, and MCP servers. Teams can choose from major LLM providers or bring their own model. Voiceflow says customer data is not used to train AI or machine-learning models and integrated model providers are configured for zero data retention. Its security information describes encryption at rest with customer-managed keys and encryption in transit using TLS and mTLS. The company was founded in 2019. Agencies and partners have a free-trial plan with usage-based billing; business pricing is available on request. Support includes implementation that can be self-serve or fully managed.