BUGtrack vs Bugzilla
BUGtrack
bugtrack.net
Bugzilla
bugzilla.orgSide by side
| Figure | BUGtrack | Bugzilla |
|---|---|---|
| Price from | $15/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Game Bug Tracking Software | 8.3 (#9) | 8.5 (#5) |
| Spec score · Issue Tracking Software | 8.2 (#18) | 8.4 (#13) |
| Access controls | Both plans include role-based permissions to manage user roles and access for each project. | Groups can control who can view or edit bugs, and members of an insider group can mark attachments and comments private. |
| Founded | 2001 | 1998 |
| Headquarters | Long Grove, Illinois, USA | United States |
| Purpose | BUGtrack is a hosted web application for tracking software defects, business issues, tasks and project work. | Bugzilla is a defect-tracking system for tracking bugs, issues, enhancements, and other change requests in products. |
| Reporting | Professional includes customized reports with optional charts or XSL transformation. | Bugzilla can generate tables, graphs, and reports from bug data and export reports as CSV. |
| Security | The privacy policy says data is encrypted in transit via a 256-bit SHA2 TLS certificate, attachments are encrypted at rest via AES256, and database backups are encrypted. | The project says Bugzilla uses Perl taint mode to help prevent SQL injection, has protections against cross-site scripting, hides group-restricted information, and locks accounts after a few failed password guesses. |
| Support | The product page advertises a 24/7 support team and an online knowledge base. | Bugzilla is community supported; help is available through a mailing list and chat rooms, while the project says it does not directly offer commercial support. |
Plans
BUGtrack
- Standard (small team)$15 a month
- Professional (small team)$30 a month
- Standard$99 a month
- Professional$199 a month
In their own words
Bugzilla
Bugzilla is a self-hosted, web-based system for tracking defects, issues, enhancements, and other product change requests. It is free and open source, and runs on Linux, macOS, and Windows, with API access. Its search ranges from full-text queries to advanced searches, including time-based criteria. Users can choose which bug-change emails they receive, and scheduled search reports can be sent as often as every fifteen minutes. Reports can include tables and graphs, and can be exported as CSV. Administrators can tailor workflows, statuses, resolutions, and fields, then extend an installation with templates and extensions. Groups control who can view or edit bugs; an insider group can make comments and attachments private. Bugzilla supports XML-RPC and JSON-RPC services, several authentication methods, and MySQL, PostgreSQL, or Oracle databases. Its Patch Viewer connects with LXR, CVS, and Bonsai. Support is community-based through mailing lists and chat rooms; the project does not directly provide commercial support.