CallCloud vs Channels

CallCloud is a browser-based dialer for sales teams, offered through a web interface and Chrome extension. Its Parallel Dialer places up to five calls at once and connects the representative to the first prospect answering; the maker says the rep remains on a live audio bridge. The Web Dialer provides automatic transcripts, call summaries, and pre-call research briefs. Prospect sources include CSV uploads, HubSpot lists, and Gong Engage tasks, with automatic number verification stated. Native integrations listed are HubSpot, Salesloft, Pipedrive, Salesforce, Gong, GoHighLevel, and Zoho CRM; Outreach is marked coming soon for the Web Dialer. Features include custom outcomes, number rotation, recording, coaching analytics, and browser manager live-listen. TCPA local-time calling windows, DNC handling, and campaign retry cadence are described. The Chrome extension adds power dialing, logging, research tabs, music mode, and analytics inside Salesloft, Outreach, and HubSpot. Plans are month to month from $60/user/mo, with no free plan and a free trial.

Channels is a cloud phone system that displays customer details during calls. It supports web calls, outbound calls, SMS, and international business phone numbers. Its IVR routes callers to an agent or department based on keypad selection, while call context can show names, order details, and recent calls. Listed integrations include Shopify, Pipedrive, Magento, Integromat, HubSpot, Zendesk, Clientify, and Zapier. Channels also provides an API for pushing and pulling data and webhooks for sending event data to third-party apps. It is listed for Android, iOS, web, and extension. A 7-day trial includes full software access, a phone number, and starting calling credit; no credit card is required. Plus costs $24 a month billed annually and includes up to five numbers and 30 days of call history and recording storage. Advanced costs $62 a month billed annually, with unlimited numbers and 365 days of history and storage. The maker says support is available 24/7 by phone, email, and live chat.