Callu vs KIX
Callu
callu.app
KIX
kixdesk.comSide by side
| Figure | Callu | KIX |
|---|---|---|
| Price from | Free | €33/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · IT Incident Management Software | 8.6 (#12) | 9.1 (#6) |
| Integrations | Inbound alerts support Prometheus, Grafana, generic JSON and webhooks; organization notification channels include Slack, Teams and webhooks. | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. |
| License | Callu is free and open source under the MIT License. | The public KIX backend repositories are marked AGPL-3.0 and the frontend repository is marked GPL-3.0. |
| Mobile | A mobile app is listed as planned on the roadmap. | The KIX Field Service App is listed for iOS 17 and later and Android 13 and later. |
| Product | Callu is a self-hosted, single-tenant incident management and on-call platform. | KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. |
| Security | The site describes encrypted provider, SMTP and SIP credentials, invitation-only onboarding, rotating refresh cookies and a tamper-evident audit trail. | KIX Pro supports LDAP/AD synchronization, OpenID Connect and Kerberos single sign-on, S/MIME, and multifactor authentication; these are listed as unavailable in Start. |
Plans
KIX
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
In their own words
KIX
KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. Its stated uses include help desks, customer support, and field service management. Teams can manage tickets in list or Kanban views and keep searchable internal and external communications with them. Asset management links assets to related tickets and service level agreements, with integrations for inventory tools including baramundi and opsi. KIX provides a REST API, and external tools and data can connect through add-ons, web services, and database access. The software is offered for cloud and on-premises use. Regular single-instance operation requires a Debian- or Ubuntu-based Linux host with AMD64 architecture. The free KIX Start edition has limited functionality and no support or maintenance. KIX Pro Business Cloud starts at €33 a month per agent; Pro Business On-Prem starts at 3690.00 EUR once for packages of 10–250 agents. Enterprise plan prices are available on request. A 30-day trial provides full access, and the maker offers implementation, training, technical help, and user support.