Capacity vs ChatInfer
Capacity
capacity.com
ChatInfer
chatinfer.comSide by side
| Figure | Capacity | ChatInfer |
|---|---|---|
| Price from | — | $29/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 4 |
| Spec score · AI Knowledge Base Software | 8.4 (#11) | 7.7 (#24) |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | The documentation shows a REST chat completions endpoint and says official SDKs are coming soon. |
| Product | Capacity describes itself as a unified CX automation platform for contact centers, connecting knowledge, data, and systems to power AI agents and agent tools. | ChatInfer describes itself as a platform for unified AI inference APIs, chatbot deployment, and knowledge based assistants. |
| Security | Capacity states it uses AES-256 encryption at rest and TLS 1.2+ in transit and is GDPR, HIPAA, and SOC 2 Type II compliant. | The privacy policy says the service uses encryption in transit and at rest, access controls, and regular security reviews. |
| Support | Capacity lists standard onboarding and support as included with a subscription; the support page also provides [email protected] for help. | The pricing page lists email support for Pro and SLA and dedicated support for Enterprise. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
ChatInfer
- Pro$29 a month
- Business$149 a month
- EnterprisePriced on request
- FreePrice not published
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.
ChatInfer
ChatInfer provides unified AI inference APIs, chatbot deployment and knowledge-based assistants through web and API access. Its chat completions endpoint uses one request format to route calls across multiple large language model providers, with model routing, retries, fallback routing and rate limiting. A dashboard monitors request volume, token use, latency, errors and cost. The chatbot builder supports embeddable chat, knowledge-based answers, conversation logs and human handoff. Knowledge assistants answer questions from PDFs, Markdown files and web pages with source references. The service is in early access, and API access is limited to selected early-access users; official SDKs are described as forthcoming. The Free plan lists one project and 1,000 monthly requests. Pro costs $29 a month for five projects and 50,000 monthly requests. Business costs $149 a month for unlimited projects and 500,000 monthly requests. Enterprise pricing is custom. Listed paid prices are indicative and may change.