Capacity vs Cognigy
Capacity
capacity.comCognigy
cognigy.comSide by side
| Figure | Capacity | Cognigy |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 1 |
| Spec score · Customer Service Automation Software | 8.4 (#1) | 7.8 (#8) |
| Spec score · AI Customer Service Agents | 8.5 (#3) | 7.8 (#16) |
| Spec score · Chatbot Builders | 8.5 (#54) | 7.9 (#137) |
| Spec score · Conversational AI Platforms | 8.4 (#11) | 7.8 (#23) |
| Channels | Its AI agents support chat, SMS, voice, and email. | The platform supports deployment across channels including webchat, voice, SMS, and messaging apps. |
| Founded | Capacity says it was founded in 2017 by David Karandish and Chris Sims. | 2016 |
| Headquarters | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. | The company’s About page lists headquarters in Dallas, Texas, and Düsseldorf, Germany. |
| Human handoff | Yes | Yes |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. |
| Security | Capacity states it uses AES-256 encryption at rest and TLS 1.2+ in transit and is GDPR, HIPAA, and SOC 2 Type II compliant. | The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls as built-in security features. |
| Support | Capacity lists standard onboarding and support as included with a subscription; the support page also provides [email protected] for help. | The product page invites prospective customers to request a demo; the site does not state a public response-time commitment on that page. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.
Cognigy
Cognigy.AI is an enterprise platform for building and orchestrating customer-service agents in contact centers. Its agents use large language models, real-time memory, and integrated tools to work through tasks and answer customer queries. AI Agent Studio provides a collaborative, low-code visual interface for building, testing, and deploying conversational agents. They can run across webchat, voice, SMS, and messaging apps, with support for more than 100 languages and more than 25,000 concurrent interactions. Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. The platform includes knowledge-base answers and human handoff, as well as a secured REST API with access to every Cognigy.AI feature. On-premises installation is possible on Kubernetes; Cognigy recommends managed public cloud Kubernetes and does not configure or provision on-premises clusters. The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls. Cognigy states compliance with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. Pricing is available on request.