Capacity vs Conveyor
Capacity
capacity.com
Conveyor
conveyor.comSide by side
| Figure | Capacity | Conveyor |
|---|---|---|
| Price from | — | $800/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 3 |
| Spec score · AI Knowledge Base Software | 8.4 (#11) | 9.1 (#1) |
| Founded | Capacity says it was founded in 2017 by David Karandish and Chris Sims. | 2021 |
| Headquarters | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. | San Francisco, California, United States |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | The integrations catalog lists ChatGPT, Claude, Gemini, Salesforce, HubSpot, Slack, Microsoft Teams, DocuSign, Ironclad, Google Drive, SharePoint, Notion, Confluence, Jira, Zendesk, MCP Server and Front. |
| Rating on G2 | 4.7 out of 5 from 119 reviews | 4.6 out of 5 from 150 reviews |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 39 reviews | 4.0 out of 5 from 1 rating for Conveyor (Legacy) |
| Support | Capacity lists standard onboarding and support as included with a subscription; the support page also provides [email protected] for help. | The Enterprise plan includes dedicated Conveyor Support. |
| What it does | Capacity is a CX automation platform for customer support that combines AI agents, human agent assistance, analytics and outbound engagement. | Conveyor is an AI customer-trust platform for automating security questionnaires, Trust Centers, knowledge management and RFP responses. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.
Conveyor
Conveyor is a knowledge management product for teams working with information across documents, apps, and the web. Its library connects existing sources, then uses an AI agent to audit, sync, and maintain knowledge. Named sources include Confluence, Google Drive, websites, and help centers. The Knowledge Librarian flags stale or conflicting answers and identifies knowledge gaps; Knowledge Explorer lets teams test AI responses in real time and inspect the source for each answer. Conveyor says answers include confidence scores and direct evidence links.
The broader platform is described as automating customer security reviews and RFP workflows. Its listed integrations include Salesforce, HubSpot, Slack, Microsoft Teams, DocuSign, Google Drive, SharePoint, Notion, Confluence, Jira, Zendesk, Front, and a public API. Conveyor says its AI Connector uses OAuth role-based access controls, scoped keys, and an audit trail. The Free plan offers 10 Trust Center credits per month but excludes questionnaire automation and integrations. Business starts at $9,600 a year; Enterprise pricing is custom and includes dedicated Conveyor Support.