Capacity vs Knowlium
Capacity
capacity.comKnowlium
knowlium.ioSide by side
| Figure | Capacity | Knowlium |
|---|---|---|
| Price from | — | $29/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 6 | 4 |
| Spec score · AI Knowledge Base Software | 8.4 (#11) | 7.5 (#26) |
| Product | Capacity describes itself as a unified CX automation platform for contact centers, connecting knowledge, data, and systems to power AI agents and agent tools. | Knowlium integrates into SaaS products to provide in-product assistance powered by retrieval-augmented generation over the customer’s knowledge base. |
| Security | Capacity states it uses AES-256 encryption at rest and TLS 1.2+ in transit and is GDPR, HIPAA, and SOC 2 Type II compliant. | The site describes tenant-isolated vector storage, private LLMs, server-side API key resolution, role-based access control, and audit logs. |
| Support | Capacity lists standard onboarding and support as included with a subscription; the support page also provides [email protected] for help. | The plans list standard support for Starter and Growth, priority support for Professional, and dedicated support for Enterprise. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
Knowlium
- Starter$29 a month
- Growth$59 a month
- Professional$149 a month
- EnterprisePriced on request
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.