Capacity vs Korra
Capacity
capacity.com
Korra
korra.aiSide by side
| Figure | Capacity | Korra |
|---|---|---|
| Price from | — | $199/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 5 |
| Spec score · AI Knowledge Base Software | 8.4 (#11) | 9.0 (#2) |
| Access controls | The security page describes role-based permissions, audit logs and single sign-on options including Okta and Azure AD. | Team roles include Admin, Owner, Editor and Viewer, with different settings and content permissions. |
| Company size | LinkedIn lists Capacity in the 51–200 employee range. | LinkedIn places Korra in the 11–50 employee range. |
| Documentation | The public knowledge center organizes articles on onboarding, knowledge management, helpdesk, AI, workflows, analytics, integrations, API use and troubleshooting. | Korra publishes a getting-started guide, FAQ and full guide covering file management, customization, publishing, analytics and administration. |
| Founded | Capacity says it was founded in 2017 by David Karandish and Chris Sims. | LinkedIn states that Korra was founded in 2020. |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | GetApp lists Google Drive, Dropbox, Zendesk Suite, Vimeo, ServiceNow, Confluence, YouTube and WalkMe as integrations. |
| Product | Capacity describes itself as a unified CX automation platform for contact centers, connecting knowledge, data, and systems to power AI agents and agent tools. | Korra creates AI-powered search portals from uploaded documents so users can ask questions and get answers from those files. |
| Rating on GetApp | 4.5 out of 5 from 14 reviews | 4.8 out of 5 from 17 reviews |
| Support | Capacity lists standard onboarding and support as included with a subscription; the support page also provides [email protected] for help. | Korra provides a Help Center with getting-started, content-management, team-management, full-guide, and FAQ articles, and lists email and phone contact details. |
| What it does | Capacity is a CX automation platform for customer support that combines AI agents, human agent assistance, analytics and outbound engagement. | Korra creates AI search portals that answer questions from uploaded company documents and shared knowledge experiences. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
Korra
- FreeFree
- Korra FreeFree
- Business Plus$199 a month
- BusinessPriced on request
- EnterprisePriced on request
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.
Korra
Korra turns uploaded documents into AI-powered search portals where users can ask questions and receive answers grounded in those files. Its GLYPH engine can pair text with diagrams, schemas, process tables, and financial graphs. Answers include links to source material, with navigation to a particular data row or video second. Administrators can organize knowledge, create branded portals and filters, set response personas, and review FAQ question-and-answer pairs. Portals can be published as pages, widgets, or SDKs; Search and Dashboard APIs, streaming events, and configurable UI widgets support integration with existing portals and dashboards. Listed upload formats include DOC, DOCX, PPT, PDF, CSV, MP4, and MOV. Korra describes deployment in a customer VPC, on isolated on-premises servers, and on tablets, with containerized isolation and knowledge distribution for isolated stations. The FAQ says it complies with ISO, GDPR, SOC2, and CCPA standards. The free plan allows up to 100MB. Business and Business Plus include automatic cloud sync, while Enterprise supports up to 2TB; paid prices are available on request.