Capacity vs Neon AI

Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.

Neon AI describes private expert AI systems built with local fine-tuned language models, interactive panels, and human participants. Its collaborative architecture lets human specialists and AI subminds converse in real time, with logic that can be audited and traced. BrainForge turns company documents into a knowledge network and lists Drive, GitHub, Slack, Notion, Dropbox, and SharePoint as sources. Supported content formats include PDF, CSV, Markdown, DOCX, and HTML. Neon says deployments can run on premises or in a private cloud, connect to existing CRMs, helpdesks, APIs, chat systems, and databases, and use long-term semantic memory refined through conversations and analytics. Its examples span internal operations and HR, sales and marketing, product and customer service, and clinical work. A Python SDK is free for non-commercial use under 1000 users; it includes Deep Speech for offline use and Google Speech when online. Neon lists Android, Linux, self-hosted, and web platforms, plus voice and generative AI capabilities. Broader pricing is on request. The company says it began in Bellevue, Washington, in 2000 as an internet research lab and software developer under the name NeonGecko.