Capacity vs Nucleus
Capacity
capacity.comNucleus
nucleus.aeSide by side
| Figure | Capacity | Nucleus |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 0 |
| Spec score · AI Knowledge Base Software | 8.4 (#11) | 6.5 (#33) |
| Access controls | The security page describes role-based permissions, audit logs and single sign-on options including Okta and Azure AD. | The knowledge base page lists workspace-level, role-based permissions and document version tracking with a full audit trail. |
| Product | Capacity describes itself as a unified CX automation platform for contact centers, connecting knowledge, data, and systems to power AI agents and agent tools. | Nucleus describes itself as a knowledge infrastructure layer that lets users add information once and make it available across AI tools. |
| Support | Capacity lists standard onboarding and support as included with a subscription; the support page also provides [email protected] for help. | For Enterprise, the terms list response targets of 1 hour for critical, 4 hours for high, 24 hours for medium, and 72 hours for low priority issues. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.