Capacity vs OpenAI Frontier
Capacity
capacity.comOpenAI Frontier
openai.comSide by side
| Figure | Capacity | OpenAI Frontier |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 6 | 1 |
| Spec score · Conversational AI Platforms | 8.4 (#11) | 7.0 (#34) |
| Access controls | The security page describes role-based permissions, audit logs and single sign-on options including Okta and Azure AD. | Each AI coworker can have its own identity, explicit permissions, and guardrails, with access scoped to task requirements. |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | Frontier connects data warehouses, CRM systems, ticketing tools, and internal applications, and works with existing systems using open standards. |
| Product | Capacity describes itself as a unified CX automation platform for contact centers, connecting knowledge, data, and systems to power AI agents and agent tools. | OpenAI Frontier is an enterprise platform for operating AI coworkers. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.
OpenAI Frontier
OpenAI Frontier has no write-up on Specifiction yet; its figures are above.