Capsule CRM vs Salesforce Sales Cloud
Capsule CRM
capsulecrm.comSalesforce Sales Cloud
salesforce.comSide by side
| Figure | Capsule CRM | Salesforce Sales Cloud |
|---|---|---|
| Price from | $11/mo | $25/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 7 | 6 |
| Spec score · CRM Software | 9.4 (#6) | 9.1 (#15) |
| Spec score · Professional Services CRM Software | 9.4 (#2) | 8.3 (#23) |
| Spec score · Mac CRM | 9.4 (#2) | 8.3 (#20) |
| Spec score · Sales CRM Software | 9.4 (#2) | 8.5 (#16) |
| Spec score · Sales Force Automation Software | 9.4 (#3) | 8.3 (#22) |
| Spec score · Customer Relationship Management - Small Business Software | 9.4 (#3) | 8.4 (#20) |
| Spec score · Customer Relationship Management - Midmarket Software | 9.4 (#3) | 8.3 (#17) |
| AI features | Yes | Yes |
| Email sync | Yes | The product can automatically sync emails, events, and contacts. |
| Founded | Capsule was launched in 2009; Zestia Limited was incorporated on 5 November 2007. | 1999 |
| Free plan | Yes | Yes |
| Free trial | Yes | Sales Cloud offers a 30-day free trial with no credit card or installations. |
| Headquarters | Zestia lists Manchester, UK as its base and registered office at Level 1, 20 Dale Street, Manchester M1 1EZ. | San Francisco, California, United States |
| Integrations | The integration catalog lists services including Xero, QuickBooks, FreshBooks, Sage, FreeAgent, KashFlow, Mailchimp, Wufoo, Zendesk, Zapier, Google, Microsoft, Zoom and Slack. | Sales Cloud is presented with Slack, Tableau, AgentExchange, AppExchange, and Lightning Platform connections. |
| Marketing automation | Yes | Yes |
| Mobile app | The Android app supports offline access, contact activity, direct calls or email, maps, opportunities and follow-up tasks. | Yes |
| Sales pipeline | Users can manage opportunities in a drag-and-drop visual pipeline, filter them and view forecasts and conversion metrics. | Pipeline Management provides a consolidated view, charts, AI help, and deal insights. |
| Security features | Official features include two-factor authentication, Google Workspace and Microsoft 365 single sign-on, role controls, deletion recovery and data export. | Advanced includes enhanced security, expanded data capacity, and Security Center. |
Plans
Capsule CRM
- FreeFree
- Starter$18 a month
- Growth$36 a month
- Advanced$54 a month
- UltimatePrice not published
- Marketing add-on$11 a month
- UltimatePriced on request
Salesforce Sales Cloud
- Free SuiteFree
- Starter Suite$25 a month
- Pro Suite$100 a month
- Core$195 a month
- Advanced$395 a month
- Max$550 a month
In their own words
Capsule CRM
Capsule CRM has no write-up on Specifiction yet; its figures are above.
Salesforce Sales Cloud
Salesforce Sales Cloud is a CRM for managing sales activity through a browser extension and mobile app. It can automatically sync emails, events, and contacts, and provides a consolidated pipeline view with charts, AI help, and deal insights. Listed capabilities also include AI agents across deal stages, lead research and qualification, automated follow-up, contact enrichment, and tools for planning, approvals, and compensation tracking. Starter Suite includes dynamic email marketing and analytics. Teams can share account plans, knowledge, files, and data, and collaborate on opportunities. Salesforce lists full offline mobile functionality. Free Suite costs nothing per user per month. Starter Suite costs $25 a month per user and can be billed monthly or annually; Pro Suite is $100 a month per user, billed annually. Higher listed suites are also billed annually. Several suites list 10GB per organization, with additional per-user storage on higher tiers. Some advanced capabilities are available for purchase rather than included in the free tier; Advanced includes enhanced security, expanded data capacity, and Security Center.