Captorra Intake vs SurePoint CRM

Captorra Intake is a web and API application for law-firm case intake and lead conversion. It can send automatic text or email replies when prospects appear and recurring alerts to prompt follow-up. Firms may use standard intake forms or create scripts with questions tailored to their practice and client criteria. Built-in phone and SMS functionality, powered by Twilio, can show the matching contact record for an incoming call. The system tracks prospect history, contacts and milestones, with conditional automated workflows. Firms can add unlimited custom fields and configure user roles. Captorra can prepare turn-down emails or merge turn-down letters for prospects a firm will not accept. Real-time dashboards and reports show lead sources, follow-up status and the cost to retain leads and clients. Electronic signing works by email, text, or a prospect’s phone, desktop or mobile device. Integrations include more than 45 partners, such as Microsoft, Twilio, Google, lead providers, call centres and case-management systems. Zapier and a JSON POST API can send lead data into Captorra. Ready supports up to five users; Enterprise supports unlimited users. Pricing is on request.

SurePoint CRM is a relationship-management and business-development tool for law firms, formerly called ContactEase. It centralizes client and prospect contacts for firmwide knowledge sharing, collaboration, and business development. Attorneys can search records by name, company, or category on mobile devices, then call, text, or email contacts. Outlook integration lets users work with familiar tools. Marketing functions include mailing-list management, built-in email campaigns, and Constant Contact integration for list management and engagement tracking. Reporting covers business-development activity and win/loss ratios, with tools to identify relationship owners and cross-selling opportunities. ContactEase connects relationship data with SurePoint Financial Management software for a wider view of clients and business performance. Cirrom integration can identify blank fields, incorrect values, and duplicate records. SurePoint lists multi-factor authentication, single sign-on, role-based access, audit logging, and encryption in transit and at rest. It says it maintains SOC 2 Type II and PCI-DSS frameworks. The CRM runs on iOS and the web. SurePoint directs customers to its Help Center for support. Pricing is on request, with no listed free plan or trial.