Casebook vs ServiceNow HR Service Delivery
Casebook
casebook.net
ServiceNow HR Service Delivery
servicenow.comSide by side
| Figure | Casebook | ServiceNow HR Service Delivery |
|---|---|---|
| Price from | $29/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Case Management Software | 8.8 (#7) | 8.4 (#16) |
| Headquarters | New York, NY, United States | Santa Clara, California, USA |
| Integrations | Casebook documents low-code incoming integrations with Zapier, custom incoming integrations through its API, and custom outgoing integrations through webhooks. | ServiceNow says its platform can bring existing software investments together to connect people, processes, apps, and data. |
| Support | Software support is included in the subscription, and the help desk is listed as open Monday through Friday from 8am to 8pm ET. | ServiceNow describes tailored services, product experts, product documentation, community, and Impact success plans as support resources. |
| Workflow automation | Yes | ServiceNow workflows automate processes to lower costs and raise productivity. |
Plans
Casebook
- Starter$29 a month
- Growth$69 a month
- Team$99 a month
- EnterprisePriced on request
ServiceNow HR Service Delivery
- HR FoundationPriced on request
- HR AdvancedPriced on request
- HR PrimePrice not published
- HR PrimePriced on request
In their own words
Casebook
Casebook is a cloud-based case-management platform for human-service providers. It brings client, case, program, and provider details together, with client profiles that can connect across programs. Teams can configure programs, workflows, and reporting, and use forms, service planning, scheduling, notifications, messaging, case notes, referrals, and outcome dashboards. Staff can record intake, notes, and encounters on a phone or tablet while offline; the records synchronize after reconnecting. Referrals can be sent to providers in a service directory and tracked to completion, with stalled or unconfirmed referrals flagged. Casebook offers built-in and custom reports and lists integrations including SMS/MMS, calendar and email, Zapier, webhooks, and an API. It supports Android, iOS, macOS, web, Windows, and API access. Plans are per user and billed annually: Starter is $29 a month for up to three users, Growth is $69 a month, and Team is $99 a month with a five-user minimum.
ServiceNow HR Service Delivery
ServiceNow HR Service Delivery is designed to give employees answers, guidance, and issue resolution, while reducing repetitive HR work and automating employee journeys from hiring to exit. It runs as part of the ServiceNow AI Platform, which combines AI, data, and workflows. AI agents can route requests across HR, IT, and workplace systems, trigger workflows, and resolve common tasks. Employees can search, ask, speak, or type requests such as payroll and leave requests; Manager Hub brings together tasks, approvals, and growth conversations. HR teams can manage cases in one place, automate routine requests, run playbooks, and escalate complex matters to people. HR business partners get real-time visibility into workforce trends, risks, and actions. Listed capabilities include omnichannel case intake, SLA tracking, an HR knowledge base, a request catalog, and HRIS synchronization. Plans list 25K, 50K, and 150K indexed HR Knowledge Search documents for Foundation, Advanced, and Prime respectively; each includes unlimited Virtual Agent conversations and a limited number of App Engine tables. Pricing is on request, and no free plan is listed. The maker is headquartered in Santa Clara, California, USA.