CaseDesk vs LaunchBay
CaseDesk
photra.io
LaunchBay
launchbay.comSide by side
| Figure | CaseDesk | LaunchBay |
|---|---|---|
| Price from | $29/mo | $1.58/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 3 | 6 |
| Spec score · Client Intake Software | 9.2 (#1) | 7.7 (#19) |
| Integrations | Supported connections named by Photra include website forms, Google and Meta ads, live chat and popular CRMs. | The integrations page lists Google Drive, Google Sheets, Zapier, Calendly, Looker Studio, Fillout Forms, Airtable, Dubsado, and ClickUp. |
| Intended users | The plans are presented for solo practitioners, growing teams and small-to-mid firms, and multi-office or large firms; the FAQ says it serves firms with hundreds of attorneys. | LaunchBay describes itself as a client collaboration platform for professional services teams and also identifies post-sales onboarding teams as its users. |
| Purpose | CaseDesk combines lead capture, smart routing, follow-up playbooks and pipeline analytics for law firms. | LaunchBay is a customer onboarding and implementation platform for post-sales teams getting customers live. |
| Security | The product offers granular permissions, audit logs and data masking; Enterprise adds SSO, data residency and private deployment. | LaunchBay supports team and client two-factor authentication using an authenticator app; client 2FA requires password-protected portals and disables magic links account-wide. |
| Support | Photra lists support by email at [email protected], Monday–Friday, 9:00–18:00. | The pricing comparison lists live chat and email support for Essentials and live chat, email, and phone support for Standard and Premium. |
Plans
LaunchBay
- Essentials$19 a year
- Essentials$29 a month
- Standard$49 a year
- Standard$59 a month
- Premium$69 a year
- Premium$79 a month
In their own words
CaseDesk
CaseDesk combines lead capture, routing, follow-up, and pipeline analytics for law firms. It gathers website and landing-page forms, Google and Meta ad leads, inbound calls, and chat into a deduplicated pool, and supports bulk import of historical leads. Firms can assign leads by practice area, jurisdiction, client location, and workload using round-robin, claim, or team-pool modes. Follow-up playbooks provide staged message templates, automatic reminders, and overdue escalation; call recordings and notes can also be captured automatically. Analytics include a conversion funnel, cost-per-lead and ROI by channel, attorney and team dashboards, and one-click exports. Integrations include website forms, Google and Meta ads, live chat, and popular CRMs; Enterprise adds an open API and custom integrations. Security features include granular permissions, audit logs, and data masking, with SSO, data residency, and private deployment in Enterprise. CaseDesk is available on Android, iOS, and the web. Solo costs $29 a month; Team costs $129 a month and up; Enterprise pricing is custom. Every plan includes a 14-day free trial without a credit card.