CaseLight vs In-Form
CaseLight
lighthousent.org
In-Form
in-form.org.ukSide by side
| Figure | CaseLight | In-Form |
|---|---|---|
| Price from | — | £13.75/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 7 |
| Spec score · Nonprofit Case Management Software | 7.9 (#6) | 8.9 (#1) |
| Headquarters | Los Osos, California, United States | London, United Kingdom |
| Integrations | The product page does not list third-party integrations. | Listed integrations include Outlook, Conga, SMS Magic, Power BI, Einstein and FormAssembly, with some available only in Enterprise. |
| Purpose | CaseLight is an open-source case management system for organizations doing frontline human-services work. | In-Form is a case management system designed around client relationships for non-profit organisations. |
| Reporting | Its reporting and monitoring and evaluation features turn frontline records into data funders request. | In-Form Community includes standard reports and dashboards, while Essential offers over 200 reports and dashboards out of the box. |
| Security | The hosted service gives each organization an isolated database, encrypts sensitive fields at rest, and forces traffic over HTTPS. | The maker states that In-Form has daily backups and identifies Homeless Link as Cyber Essentials Plus certified and ISO 27001 certified. |
| Support | Lighthouse offers managed hosting with patching, backups, and an in-kind service-level agreement. | Support includes a help desk, customer-success reviews, training, webinars and ongoing assistance after implementation. |
Plans
CaseLight
- Deployment and customizationPriced on request
- Managed hostingPriced on request
In-Form
- CommunityFree
- Essential£165 a year
- In-Form Essential£165 a year
- Enterprise£300 a year
- In-Form Enterprise£300 a year
- In-Form Community£360 a year
- Housing£1,000 a year
In their own words
CaseLight
CaseLight is an open-source case management system for organizations doing frontline human-services work. It records clients and families, program enrollment, assessments, case notes, and case history, while reporting and monitoring features turn frontline records into information funders request. Organizations can self-host on Linux; the quickstart requires Docker and Docker Compose. Lighthouse also offers managed hosting, deployment, and customization for an organization’s build, fields, and workflows, with pricing based on organization size. Managed hosting includes patching, backups, secure infrastructure, and an in-kind service-level agreement. CaseLight is a modernized fork of OSCaR and uses the AGPL-3.0 license. The maker says each organization has an isolated database, sensitive fields are encrypted at rest, traffic uses HTTPS, and staff use multi-factor authentication including passkeys. An append-only audit log records who viewed or changed information. CaseLight is available on Linux, self-hosted, and web platforms, with a free plan and paid services priced on request. The current pilot excludes the Khmer locale, Thredded community forum, and v1 mobile API.
In-Form
In-Form is a case management system built around client relationships for non-profit organisations. It records client interactions, casework actions, assessments, and progress, serving homelessness and housing organisations as well as services for families, mental health, addiction, employment, refugees, and veterans. Its Housing product covers portfolios, compliance, tenant services, occupancy, rent, repairs, maintenance, assets, and safety checks. The cloud-hosted system runs on Salesforce and is accessed through a browser on any device. Reporting varies by edition: Community includes standard reports and dashboards, while Essential includes over 200 reports and dashboards. Enterprise supports bespoke recording and reporting, tailored user access, and automated processes. The maker lists integrations including Outlook, Conga, SMS Magic, Power BI, Einstein, and FormAssembly for Enterprise; these may involve additional costs. Community requires Homeless Link membership, allows up to 10 users, and deactivates accounts after 90 days of inactivity. Essential costs £165 a year per user, with set-up from £4,399.