Census CRM vs Zoho CRM
Census CRM
censuscrm.com
Zoho CRM
zoho.comSide by side
| Figure | Census CRM | Zoho CRM |
|---|---|---|
| Price from | — | $14/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 3 | 15 |
| Spec score · Healthcare CRM Software | 7.3 (#16) | 8.5 (#5) |
| Headquarters | East Hampton, New York, United States | Chennai, India |
| Integrations | Officially listed integrations include CallRail, CTM, Twilio, Google Ads, Meta Ads, WordPress, Wix, Squarespace, Webflow, Kipu, and Sunwave. | Zoho CRM offers more than 1,100 ready-to-use app integrations. |
| Purpose | Census CRM is a CRM built for addiction treatment and behavioral health admissions teams. | Zoho CRM provides tools to increase leads, accelerate sales, and measure sales performance. |
| Security | Data is encrypted at rest and in transit, with audit logging, session timeout, reauthentication, and five role-based access levels. | Zoho CRM uses AES encryption and AES-256 encryption on its servers, and supports HIPAA and GDPR compliance functions. |
| Support | Onboarding includes team training, documentation, video walkthroughs, and ongoing support. | Paid editions include Classic support, with optional paid plans offering faster responses and round-the-clock support; live chat is available 24x5. |
Plans
Census CRM
- Alumni LicensePriced on request
- Business Development LicensePriced on request
- Coordinator LicensePriced on request
Zoho CRM
- FreeFree
- Standard$23 a month
- Professional$40 a month
- Enterprise$52 a month
- Ultimate$52 a month
- FreeFree
- Standard$14 a month
- Professional$23 a month
- Enterprise$40 a month
- Ultimate$52 a month
In their own words
Census CRM
Census CRM is a web-based customer relationship system for addiction treatment and behavioral health admissions teams. Its workflow uses Qualification, Approval, and Commitment stages, with a 14-step guided qualification process that branches dynamically and screens for substance, mental-health, and safety factors. Benefits are verified in real time and classified as HIGH, MEDIUM, or LOW risk. Facility matching considers level of care, bed availability, insurance acceptance, exclusions, and specialty programs. Listed connections include CallRail, CTM, Twilio, Google Ads, Meta Ads, WordPress, Wix, Squarespace, Webflow, Kipu, and Sunwave. Census CRM sends admission records to EMR systems such as Kipu and Sunwave but does not perform clinical charting. Security includes encryption, audit logging, session timeout, reauthentication, and five role-based access levels. The company states HIPAA compliance and 42 CFR Part 2 compliance. Pricing is on request, with a scoped onboarding fee for implementation, migration, and training.
Zoho CRM
Zoho CRM gives sales teams tools to manage leads, track contacts, automate follow-ups, and measure sales performance. It includes a visual sales pipeline, email sync, lead scoring, forecasting, marketing automation, and workflow tools. Its AI features can recommend actions, flag anomalies, predict outcomes, automate follow-ups, and help interpret emails. Teams can customize layouts and portals, and connect more than 1,100 applications, including Slack, Teams, Google Drive, Dropbox, Mailchimp, and Zendesk. The free edition supports up to three users and includes leads, documents, and mobile apps. Starter is $14 a month per user with annual billing; Starter Monthly is $20 a month per user. Local taxes are additional, and a 15-day trial is listed. The mobile app can work offline and synchronize later. Developer access includes REST, Bulk, Notification, and Query APIs. Security controls include audit logs, IP restrictions, multi-factor authentication, and encryption; data encryption at rest is available in Enterprise and Ultimate editions.