Certinia Professional Services Cloud vs project-open
Certinia Professional Services Cloud
certinia.comproject-open
project-open.comSide by side
| Figure | Certinia Professional Services Cloud | project-open |
|---|---|---|
| Price from | $45/mo | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 6 |
| Spec score · Agency Project Management Software | 8.7 (#4) | 8.9 (#2) |
| API | Certinia documents programmatic access through SOAP APIs and Apex classes, with compatibility for Visual Studio .NET and Apache Axis. | The product includes an OpenACS API Browser and XML-RPC package, and the installation wiki lists a REST interface module. |
| Extensibility | The product is a Salesforce managed package and can be extended with Apex plugins, Salesforce connected apps and AppExchange applications. | Administrators can install packages, configure workflows and object lifecycles, add dynamic fields, change categories, customize portlets and restrict menus by group. |
| Headquarters | Austin, Texas, USA | Barcelona, Spain |
| Integrations | Listed integrations include Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Platform, DocuSign, Expensify, Avalara and Xactly. | Documented integrations include LDAP/OpenLDAP, Microsoft Project, GanttProject, OpenProj, TaskJuggler, Jira, SugarCRM, Nagios, SAP FI, UBL and exchange-rate services. |
| Limit: user interface | G2 reviewers report that the interface feels dated and that automation workflows are not easy to run. | The same G2 review criticized an old-looking, non-responsive interface, too many clicks, a complicated administration area, difficult reporting and no mobile app. |
| Rating on G2 | 4.3 out of 5 from 674 reviews | 3.8 out of 5 from 2 reviews |
| Rating on TrustRadius | 8.9 out of 10 from 29 reviews and ratings | 6.9 out of 10 from 2 reviews |
| Security controls | Certinia lists penetration testing, code reviews, manual testing, code scanning, release approvals, vulnerability remediation, system hardening, and monitoring. | Version 5.1 introduced Content Security Policy and fixed several security issues; version 5.2 expanded audit logging and added warnings for unaudited object changes. |
| Support | Certinia offers implementation, optimization, scaling, education and ongoing customer-support services through its professional-services organization and partners. | The maker says it professionally supports Professional and Enterprise installations and offers additional support options by inquiry. |
| What it does | Certinia PS Cloud is a Salesforce-native professional-services automation system connecting sales, staffing, delivery, billing, renewals, projects, people and financials. | Project-open is a web-based, open-source ERP and project/service-management system aimed at project-oriented service companies with roughly 2 to 2,000 employees. |
Plans
Certinia Professional Services Cloud
- Certinia Professional Services Cloud$45 a month
- Professional Services CloudPriced on request
project-open
- StandardPrice not published
- ProfessionalPrice not published
- PlatinumPrice not published
- Community EditionFree
- Professional Edition€12 a month
- Enterprise Edition€24 a month
In their own words
Certinia Professional Services Cloud
Certinia Professional Services Cloud connects sales, staffing, project delivery, billing, and renewals for services businesses. The product is native to Salesforce and uses Salesforce customer records, user experience, and analytics. Projects, resources, and financials share one platform, with listed capabilities including resource planning, time tracking, utilization reporting, project financials, billing and invoicing, and a client portal. Veda adds intelligence across the services lifecycle using operational data. The service runs on web and API platforms and is paid, with pricing available on request. Open RESTful and SOAP APIs support CRUD operations, asynchronous bulk loads, near-real-time data streams, and social collaboration features. Named partners include Avalara, Concur, DocuSign, Expensify, Microsoft Outlook, MuleSoft, Plaid, Xactly, and Zenkraft. Application data resides on Salesforce cloud infrastructure under shared security responsibility. Certinia lists penetration testing, code review, scanning, release approvals, remediation, hardening, and monitoring.
project-open
project-open is an open-source application providing end-to-end tools for service industry organizations. Its project management functions cover planning, staffing, tracking, collaboration and accounting. Portfolio management coordinates multiple projects, dependencies, initiation and approvals, as well as resource and capacity management. IT service management modules cover incident and helpdesk work, changes, configuration, software releases and service level agreements. Professional services automation includes expense management, invoicing, payments, absence management and time tracking. The product supports Linux, Windows, web, API and self-hosted use, with deployment options including native Linux, Windows, VMware virtual machines and Docker. It can also run as SaaS on a private server with administrator privileges managed by the project-open team. Listed integrations and import modules include LDAP, Navision/UBL, SAP FI, JIRA and OTRS. Community Edition is free; Professional Edition costs €12 a month per employee and Enterprise Edition costs €24 a month per employee. Both paid editions have a 20-license minimum.