Changewiser vs Serviceaide ITSM
Changewiser
changewiser.aiServiceaide ITSM
serviceaide.comSide by side
| Figure | Changewiser | Serviceaide ITSM |
|---|---|---|
| Price from | — | $2,800/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 2 |
| Spec score · Change Management Software | 7.0 (#18) | 7.4 (#11) |
| Headquarters | Zurich, Switzerland | Santa Clara, California, United States |
| Integrations | Employee support can be delivered through Microsoft Teams, Slack, and Google Chat, as well as a private link. | Named integrations include Jenkins, Docker, Chef, Puppet, Jira, Active Directory, ADFS, SAML 2.0 SSO, Exchange Web Services, and POP3/SMTP. |
| Purpose | Changewiser describes itself as change management infrastructure for regulated industries, for running a transformation program in one place. | ChangeGear provides change management and IT service management, with cloud and on-premises deployment options. |
| Support | Changewiser offers a 30-minute working session using a customer's transformation to map stakeholder groups and run the loop. | The maker's support page provides a ChangeGear demo portal link and directs customers to product-specific support portals. |
Plans
Serviceaide ITSM
- Change Management$2,800 a month
- ITSM - ESMPriced on request
In their own words
Changewiser
Changewiser is web-based change management infrastructure for regulated industries, built to run a transformation program in one place. Its Change Hub gathers program data for strategy, stakeholder work, impact assessment, communications, and deliverables. Mary is an AI Change Assistant that drafts artifacts and analyzes information from approved sources, with human review required; it cannot publish guides or approve knowledge. Change Companions give employees answers from approved information, journey nudges, and in-work pulse checks through Microsoft Teams, Slack, Google Chat, or a private link. Employee signals are grouped into anonymous themes by role, country, and group, without individual reporting. The maker says managers cannot read individual conversations and those conversations are not used to train foundation models. Changewiser says it is built and hosted in Switzerland, GDPR compliant, and designed for EU AI Act governance. Access is role- and program-based, with logged workspace actions. Pricing is on request.
Serviceaide ITSM
Serviceaide ITSM has no write-up on Specifiction yet; its figures are above.