CharityTracker vs ImpactMEL
CharityTracker
charitytracker.comImpactMEL
impactmel.comSide by side
| Figure | CharityTracker | ImpactMEL |
|---|---|---|
| Price from | $18/mo | $219/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 4 |
| Spec score · Nonprofit Program Management Software | 8.8 (#3) | 8.3 (#5) |
| Documentation | Simon Solutions publishes Basic, Plus and HMIS user guides through its help center. | The maker lists quick-start, getting-started, role, programme, project, framework, indicator, forms, review, sign-off, donor-report, dashboard and administration guides plus video guides. |
| Founded | Simon Solutions and CharityTracker were founded in 2006 during Hurricane Katrina relief work in Florence, Alabama. | LinkedIn lists IMPACTMEL as founded in 2025. |
| Integrations | The Pro plan lists an API, and the software page describes barcode integration for client IDs and assistance. | ImpactMEL documents CSV import, DHIS2 connectors and a generic API connector with field mappings and run histories. |
| Purpose | CharityTracker is case management software that centralizes client documents and helps organizations track services, outcomes, and reporting. | ImpactMEL is monitoring, evaluation and learning software for organisations managing programmes and projects. |
| Rating on GetApp | 4.5 out of 5 from 1,063 reviews | GetApp shows ImpactMEL with 0 out of 5 from 0 reviews. |
| Support | The maker offers help through its FAQ and lists phone support at 1-888-764-0633 and email at [email protected]. | ImpactMEL says contact messages are answered by a person within one working day and that it does not operate a ticket queue. |
| Trial | The maker offers a 14-day trial without a credit card and says customers may choose a paid plan or request an extension afterward. | The company says it has no self-serve trial and offers a donor-format demonstration using a full reporting period of the buyer’s data before commitment. |
| What it does | CharityTracker is a cloud case-management system for nonprofits and community-service agencies to manage clients, assistance, referrals, notes, outcomes and reporting. | ImpactMEL is a monitoring, evaluation and learning workspace for NGOs and development programmes that combines planning, data collection, approvals and donor reporting. |
Plans
CharityTracker
- Basic$20 a month
- Plus$40 a month
- Pro$60 a month
- Basic$216 a year
- Plus$432 a year
- Pro$648 a year
ImpactMEL
- Cloud Organization$219 a month
- Cloud Enterprise$549 a month
- Organization-Hosted Standard$18,500, paid once
- Organization-Hosted Enterprise$32,500, paid once
In their own words
CharityTracker
CharityTracker is case management software that centralizes client documents and helps organizations record services, outcomes, and reporting. It supports case intake, progress tracking, assessments, and reports for funders. Partner agencies can share client requests, alerts, bulletins, and referrals through a network; a network administrator must approve an agency before access is granted. The maker lists community nonprofits, churches, hospitals and healthcare, human services, social work, domestic violence, disaster recovery, and other community-serving organizations among those it serves. Basic costs $20 per user per month and includes case management, reports, area-wide bulletins, and daily backup. Plus adds barcode scanning, client IDs, digital signature capture, file uploads, requests and referrals, and outcome tracking. Pro adds kiosk or remote intake, SMS broadcasts, appointments and scheduling, customizable assessments, changes-over-time reports, and an API. A 14-day trial is available without a credit card. The maker describes CharityTracker as HIPAA-compliant and says its hosting is provided by Amazon Web Services; each staff member or volunteer needs a unique login. It is available on the web and through an API.