Chatbyte vs Cognigy
Chatbyte
chatbyte.aiCognigy
cognigy.comSide by side
| Figure | Chatbyte | Cognigy |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 8 | 1 |
| Spec score · Voicebot Software | 8.1 (#6) | 7.8 (#11) |
| Headquarters | Hamburg, Germany | The company’s About page lists headquarters in Dallas, Texas, and Düsseldorf, Germany. |
| Human handoff | Complex chatbot requests can be transferred to a team with full conversation context. | Yes |
| Integrations | Listed integrations include HubSpot, Pipedrive, Twenty CRM, Zendesk, Intercom, Slack, Linear, Calendly, cal.com, and Google Calendar. | Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. |
| Knowledge base | Chatbots can use uploaded PDFs, FAQs, or a website as a central knowledge base. | Yes |
| Security | The company says relevant product data stays in the EU and that it provides Data Processing Agreements for all plans. | The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls as built-in security features. |
| Support | The company says most teams go live within a few days with help connecting their knowledge base and systems and fine-tuning the agent. | The product page invites prospective customers to request a demo; the site does not state a public response-time commitment on that page. |
Plans
Chatbyte
- Essential$45 a month
- Starter€99 a month
- Growth$196 a month
- Pro€299 a month
- Max€599 a month
- Professional$753 a month
- EnterprisePriced on request
- EnterprisePriced on request
In their own words
Chatbyte
Chatbyte provides AI chatbots and voice agents for business customer service across web and phone, with access through the web and API. Chatbots can draw on uploaded PDFs, FAQs, or a website as a knowledge base, answer in more than 50 languages with automatic language detection, and pass complex requests to a team with conversation context. The platform also includes ticketing workflows, CSAT surveys, team collaboration, and internal notes. Listed integrations include HubSpot, Pipedrive, Twenty CRM, Zendesk, Intercom, Slack, Linear, Calendly, cal.com, and Google Calendar. Approved AI clients can use its read-only MCP server to discover tools for conversations, voice calls, agents, and usage insights. Chatbot plans list monthly conversation limits of 100, 500, and 2,500. Chatbot Essential is $45/mo; voice Starter is €99/mo. The company says relevant product data stays in the EU and provides Data Processing Agreements for all plans. Chatbyte is based in Hamburg and offers its services exclusively to businesses.
Cognigy
Cognigy.AI is an enterprise platform for building and orchestrating customer-service agents in contact centers. Its agents use large language models, real-time memory, and integrated tools to work through tasks and answer customer queries. AI Agent Studio provides a collaborative, low-code visual interface for building, testing, and deploying conversational agents. They can run across webchat, voice, SMS, and messaging apps, with support for more than 100 languages and more than 25,000 concurrent interactions. Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. The platform includes knowledge-base answers and human handoff, as well as a secured REST API with access to every Cognigy.AI feature. On-premises installation is possible on Kubernetes; Cognigy recommends managed public cloud Kubernetes and does not configure or provision on-premises clusters. The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls. Cognigy states compliance with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. Pricing is available on request.