ChefDesk vs Peppar Restaurant CRM

ChefDesk is cloud-based restaurant POS and management software for food businesses in India. It brings billing, order management, customer records, kitchen display and analytics together, with tools for station routing, order status tracking and an expo screen on tablets. Transactions can be saved locally when the connection is down and synchronized to the cloud once it returns. Inventory functions include recipe-linked ingredient deductions, purchase orders, vendor price history, stock transfers and wastage tracking. The system generates GST-compliant invoices with HSN codes and supports GST return preparation. For groups with multiple outlets, it provides central menu and price controls, outlet-level overrides and consolidated reporting. Integrations include Zomato, Swiggy, WhatsApp, Tally, Zoho Books, Odoo and HR Suite. ChefDesk lists Android, iOS, macOS, web and Windows access. Pricing is based on outlets and modules, with no plan prices listed; a 30-day trial is available. The maker says onboarding can get most restaurants operational within 24–48 hours.

Peppar Restaurant CRM collects guest contact details, visit history, and preferences to help restaurants run targeted marketing. It builds guest profiles from opt-in contacts gathered through a restaurant’s branded ordering flow, with consent. Profiles can include order history and feedback, and restaurants can segment guests by visit frequency. SMS and email campaigns can be measured through redemption reports. Availability is plan-dependent: the CRM page places campaigns on Pro, while the pricing page lists Customer Management, Marketing Campaigns, and messaging providers on its Customizable plan. Messaging connections include MSG91 WhatsApp, WATI, Meta WhatsApp Cloud API, MSG91 SMS, AWS SNS, Twilio SMS, and AWS SES email. Configured payment gateways include PayU, Razorpay, Cashfree, PhonePe, and Paytm; ESC/POS printers are supported. Restaurant teams can use Android or web, while guests open a mobile web page by QR code without installing an app. The Starter plan costs ₹599 a month, excluding GST; it is ₹707 a month including GST. A free plan is also listed as a limited-time deal, and a 30-day trial is offered.