Churn Buster vs Kangaroo Rewards
Churn Buster
churnbuster.io
Kangaroo Rewards
loyalty.kangaroorewards.comSide by side
| Figure | Churn Buster | Kangaroo Rewards |
|---|---|---|
| Price from | $269/mo | $79/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 9 | 7 |
| Spec score · Customer Retention Software | 9.0 (#1) | 7.7 (#12) |
| Founded | 2013 | 2012 |
| Headquarters | San Diego, California, United States | Montreal, Quebec, Canada |
| Integrations | Documented integrations include Stripe, Braintree, Recharge, Loop, Skio, Stay.ai, Ordergroove, Smartrr, Seal, Rivo, Awtomic, Inveterate, Checkout Champ, Subbly, Conjured, Orb, Prive/Recurly and Shopify through a custom app. | The integrations page lists BigCommerce, WooCommerce, Shopify, Magento, Lightspeed, Heartland, Mailchimp, Mindbody, and other services. |
| Purpose | Churn Buster provides dunning for failed payment recovery and Cancel Flows for cancellation saves and exit feedback. | Kangaroo Rewards provides loyalty and customer engagement tools for businesses, including rewards, marketing, and customer retention features. |
Plans
Churn Buster
- MeasureFree
- MeasureFree
- Cancel Flows Only$269 a month
- Dunning Only$269 a month
- Dunning or Cancel Flows$269 a month
- Complete Retention Solution$430 a month
- Dunning & Cancel Flows$430 a month
- Advisory$2,500, paid once
- Advisory$2,500, paid once
Kangaroo Rewards
- Core$79 a month
- Plus$199 a month
- Elite$349 a month
- Core$79 a month
- Plus$199 a month
- Elite$349 a month
- EnterprisePriced on request
In their own words
Churn Buster
Churn Buster helps subscription businesses recover failed payments and understand or reduce cancellations. Its dunning service coordinates payment retries with branded email and SMS prompts asking customers to update their cards. Rolling Analysis assigns each failed payment one of four outcomes and counts a recovery only when the payment clears. For cancellation saves, Cancel Flows asks customers why they are leaving, presents offers matched to those reasons, and reports exit feedback. It includes Smart Offers, A/B testing, segmentation, Sentiment AI, and an optional one-click cancellation path. The company lists integrations including Stripe, Recharge, Shopify, Loop, Skio, Recurly, and Braintree, among others, and supports custom API setups. Churn Buster says it serves mid-market and enterprise subscription brands in ecommerce, SaaS, membership, and digital subscription businesses. Its free Measure plan includes recovery analytics, baseline comparison, and Churn Buster MCP. Dunning or Cancel Flows starts at $269 a month; Dunning & Cancel Flows starts at $430 a month. Both are flat monthly fees based on MRR tier, month-to-month, with no contract. The company says its team responds within one business day through email, chat, and video calls.
Kangaroo Rewards
Kangaroo Rewards is a paid loyalty and customer-engagement platform for businesses, available on Android, iOS, web, and through an API. Businesses can award points for purchases, visits, or other actions, then let customers exchange points for products, services, or partner rewards. Membership tiers can use spending, visit frequency, or engagement criteria and attach tier-specific benefits. Marketing tools include automated email and SMS campaigns, templates, segmentation, and real-time tracking. Kangaroo describes an experience spanning in-store POS, e-commerce, and mobile apps, with integrations such as Shopify, WooCommerce, BigCommerce, Magento, Lightspeed, Heartland, Mailchimp, and Mindbody. Its API supports bidirectional real-time synchronization with business systems. Branded mobile apps can include rewards, notifications, QR scanning, referrals, bookings, and geofencing. Plans start at $79 a month; there is no free plan.