Churn Buster vs LoyaltyLion
Churn Buster
churnbuster.io
LoyaltyLion
loyaltylion.comSide by side
| Figure | Churn Buster | LoyaltyLion |
|---|---|---|
| Price from | $269/mo | $199/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 9 | 5 |
| Spec score · Customer Retention Software | 9.0 (#1) | 8.8 (#2) |
| Company history | Andrew Culver founded Churn Buster in 2013, and Matt Goldman, Ken Johnson and Joelle Goldman acquired it in 2015. | LoyaltyLion says it was founded in 2012 and launched what it calls the first modern Shopify loyalty platform in 2013. |
| Company size | LinkedIn lists Churn Buster as a privately held software company with 11–50 employees. | LinkedIn places LoyaltyLion in the 51–200 employee size range. |
| Documentation and support | Paid onboarding takes about an hour and includes campaign tuning and account reviews; support is offered by email, chat and video calls. | The help center contains sections for setup, program building, campaigns, loyalty pages, email, integrations, management, developers, billing and best practices. |
| Founded | 2013 | 2012 |
| Headquarters | San Diego, California, United States | London, United Kingdom |
| Integrations | Documented integrations include Stripe, Braintree, Recharge, Loop, Skio, Stay.ai, Ordergroove, Smartrr, Seal, Rivo, Awtomic, Inveterate, Checkout Champ, Subbly, Conjured, Orb, Prive/Recurly and Shopify through a custom app. | LoyaltyLion says it connects with more than 100 partner technologies, including Shopify POS, Klaviyo, HubSpot, Zendesk, Omnisend, Recharge, Attentive and Judge.me. |
| Rating on G2 | 4.3 out of 5 from 3 reviews | 4.6 out of 5 from 625 reviews |
| Rating on TrustRadius | 0 out of 10 from 0 reviews | 2 out of 10 from 3 reviews and ratings |
| Security | The company says sensitive payment-method data is not handled or stored on its servers and that traffic is encrypted in transit while data stores are encrypted at rest. | LoyaltyLion states that it has a SOC 2 Type I attestation covering controls related to security, processing integrity, availability, confidentiality, and privacy. |
| What it does | Churn Buster recovers failed subscription payments and prevents cancellations for subscription ecommerce and SaaS businesses. | LoyaltyLion is a customer-loyalty platform for ecommerce brands that uses rewards and engagement programs to increase repeat purchases and customer lifetime value. |
Plans
Churn Buster
- MeasureFree
- MeasureFree
- Cancel Flows Only$269 a month
- Dunning Only$269 a month
- Dunning or Cancel Flows$269 a month
- Complete Retention Solution$430 a month
- Dunning & Cancel Flows$430 a month
- Advisory$2,500, paid once
- Advisory$2,500, paid once
LoyaltyLion
- FreeFree
- FreeFree
- Classic$199 a month
- AdvancedPriced on request
- PlusPriced on request
In their own words
Churn Buster
Churn Buster helps subscription businesses recover failed payments and understand or reduce cancellations. Its dunning service coordinates payment retries with branded email and SMS prompts asking customers to update their cards. Rolling Analysis assigns each failed payment one of four outcomes and counts a recovery only when the payment clears. For cancellation saves, Cancel Flows asks customers why they are leaving, presents offers matched to those reasons, and reports exit feedback. It includes Smart Offers, A/B testing, segmentation, Sentiment AI, and an optional one-click cancellation path. The company lists integrations including Stripe, Recharge, Shopify, Loop, Skio, Recurly, and Braintree, among others, and supports custom API setups. Churn Buster says it serves mid-market and enterprise subscription brands in ecommerce, SaaS, membership, and digital subscription businesses. Its free Measure plan includes recovery analytics, baseline comparison, and Churn Buster MCP. Dunning or Cancel Flows starts at $269 a month; Dunning & Cancel Flows starts at $430 a month. Both are flat monthly fees based on MRR tier, month-to-month, with no contract. The company says its team responds within one business day through email, chat, and video calls.
LoyaltyLion
LoyaltyLion provides ecommerce brands with customizable loyalty programs intended to encourage repeat purchases and build customer relationships. Stores can award points for purchases, referrals, reviews, account creation, birthdays and social follows, then let customers exchange points for free products, discount vouchers or free delivery. The platform also supports VIP tiers and provides real-time loyalty data and customer buying behavior to help evaluate and adjust a program. It is built for Shopify, including Shopify Plus and Shopify POS, and has integrations such as Klaviyo, Attentive, Gorgias, Mailchimp, Dotdigital and HubSpot. A Headless API supports custom loyalty experiences across channels. A free plan is recommended for stores processing 400 orders or fewer per month, and a 14-day trial is available through the Shopify Appstore. Classic costs $199 a month, billed every 30 days, and includes 500 orders per month. Advanced and Plus use custom pricing. LoyaltyLion lists dedicated onboarding and live chat and email support.