Cincom Eloquence vs Doxee Platform
Cincom Eloquence
cincom.com
Doxee Platform
doxee.comSide by side
| Figure | Cincom Eloquence | Doxee Platform |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Customer Communications Management Software | 8.2 (#2) | 8.2 (#3) |
| Audience | Cincom describes Eloquence as designed for regulated industries, particularly insurance, financial services, and banking. | Doxee says the platform is built for banking, insurance, utilities, telecommunications and public administration. |
| Compliance | Cincom lists support for compliance requirements and standards in the US and EU, including HIPAA, GDPR, PDF/UA, ADA, and EAA. | Doxee describes the platform as EU-hosted and EU-sovereign, with GDPR, eIDAS, PDF/UA, WCAG and ISO embedded. |
| Deployment | Cincom lists cloud, hybrid, and on-premise deployment options for Eloquence. | Deployment options include SaaS, private cloud, on-premises and hybrid; the maker also describes optional fully managed services. |
| Founded | 1968 | Paolo Cavicchioli and Sergio Muratori Casali founded Ebilling S.p.A. in 2001 in Modena, Italy; it became Doxee S.p.A. in 2012. |
| Headquarters | Cincinnati, Ohio, USA | Doxee lists its headquarters as Modena, Italy. |
| Integrations | Cincom says Eloquence can integrate with existing systems, including IBM iSeries, Duck Creek, Guidewire, and home-grown CRMs. | The platform integrates with Salesforce, SAP and Microsoft Dynamics 365 through vendor-certified marketplace apps, pre-built connectors and APIs. |
| Intended customers | Cincom positions Eloquence for regulated insurance and financial services organizations and their communications, compliance, operations, and IT teams. | Doxee says the platform is built for banking, insurance, utilities, telecommunications and public administration. |
| Purpose | Cincom Eloquence is a customer communication management solution for designing, deploying, delivering, and managing documents. | Doxee Platform unifies customer communication management, customer experience management, interactive experience management and digital trust services. |
| Security | Cincom says Eloquence encrypts member data in transit and at rest and uses access controls to limit document access to authorized teams. | Doxee states that its information security management system is certified to ISO/IEC 27001 and that Doxee S.p.A. also holds ISO/IEC 27017 and 27018 certifications. |
| Support | Cincom says it provides dedicated implementation and post-deployment support. | Doxee offers an optional managed services layer that can handle monitoring, patching and 24/7 management. |
Plans
In their own words
Cincom Eloquence
Cincom Eloquence is customer communication management software for designing, generating, delivering, and managing documents. It supports on-demand generation and scheduled batch processing. Business users can create, modify, and test policy templates in Microsoft Word, while no-code conditional logic personalizes content and routes communications through approval workflows. Delivery channels include print, email, SMS, web portals, and mobile apps; output formats include PDF, Word, and HTML. Eloquence can use real-time policy-system data and connect with CRM, ERP, and other enterprise systems, including homegrown IBM i AS/400 environments. Cincom lists cloud, hybrid, and on-premise deployment options. The product describes encryption in transit and at rest, audit trails, and version control for communications and templates. Listed requirements and standards include HIPAA, GDPR, PDF/UA, ADA, and EAA. Cincom positions Eloquence for regulated organizations, particularly insurance, financial services, and banking. Pricing is available by contacting Cincom, and the product page offers a personalized demo rather than listing an amount.
Doxee Platform
Doxee Platform brings together customer communications, customer experience, interactive experiences and digital trust services for enterprises. It supports the design, automation and delivery of personalized communications through channels including email, SMS, web, mobile and print. The Design module offers no-code document composition and visual editing; Engagement adds customer profiles, real-time segmentation, journey triggers and channel orchestration. Automation coordinates batch, on-demand and interactive processes, while Insights provides dashboards and analytics for engagement, process performance and channel effectiveness. Trust Services cover electronic invoicing, archiving, registered delivery and e-signature under eIDAS. Integrations include REST APIs, event-driven connections, pre-built connectors and marketplace apps for Salesforce, SAP and Microsoft Dynamics 365. Deployment options are SaaS, private cloud, on-premise and hybrid. Doxee describes its infrastructure as EU-hosted and EU-sovereign, and lists GDPR, eIDAS, PDF/UA, WCAG and ISO among its compliance standards. Pricing is available on request.