Cincom Eloquence vs OL Connect
Cincom Eloquence
cincom.comOL Connect
ricoh-usa.comSide by side
| Figure | Cincom Eloquence | OL Connect |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 0 |
| Spec score · Customer Communications Management Software | 8.2 (#2) | 7.9 (#6) |
| Company | Cincom Systems says it was founded in 1968; its corporate profile identifies its headquarters as Cincinnati, Ohio, USA. | Objectif Lune says it was born in 1995 and lists its global headquarters in Montréal, Canada. |
| Founded | 1968 | 1995 |
| Headquarters | Cincinnati, Ohio, USA | Montréal, Quebec, Canada |
| Integrations | Cincom says Eloquence can integrate with existing systems, including IBM iSeries, Duck Creek, Guidewire, and home-grown CRMs. | The overview brochure says OL Connect integrates with ECM and DMS, digital signature, print production, ERP, mainframe, line-of-business, and legacy systems. |
| Pricing | The product page offers a personalized demo and does not display a price. | The Ricoh product page links to brochures and sales specialists but does not state a price. |
| Purpose | Cincom Eloquence is a customer communication management solution for designing, deploying, delivering, and managing documents. | OL Connect is document composition and automation software for creating and delivering personalized transactional and promotional communications across print, email, web, and mobile. |
| Security | Cincom says Eloquence encrypts member data in transit and at rest and uses access controls to limit document access to authorized teams. | Objectif Lune says it holds ISO/IEC 27001:2013 certification for its information security management system and describes the certification scope on its security page. |
| Support | Cincom says it provides dedicated implementation and post-deployment support. | Ricoh says its customer experience management specialists can help customize and integrate a solution, train staff, and provide support. |
Plans
In their own words
Cincom Eloquence
Cincom Eloquence is customer communication management software for designing, generating, delivering, and managing documents. It supports on-demand generation and scheduled batch processing. Business users can create, modify, and test policy templates in Microsoft Word, while no-code conditional logic personalizes content and routes communications through approval workflows. Delivery channels include print, email, SMS, web portals, and mobile apps; output formats include PDF, Word, and HTML. Eloquence can use real-time policy-system data and connect with CRM, ERP, and other enterprise systems, including homegrown IBM i AS/400 environments. Cincom lists cloud, hybrid, and on-premise deployment options. The product describes encryption in transit and at rest, audit trails, and version control for communications and templates. Listed requirements and standards include HIPAA, GDPR, PDF/UA, ADA, and EAA. Cincom positions Eloquence for regulated organizations, particularly insurance, financial services, and banking. Pricing is available by contacting Cincom, and the product page offers a personalized demo rather than listing an amount.
OL Connect
OL Connect is document composition and automation software for creating personalized transactional and promotional communications across print, email, web and mobile. It draws data from ERP and CRM systems, legacy systems, PDFs and OL Connect Send to create or rework documents with dynamic text, images, graphics and barcodes. Workflow conditions can split, merge, group and sort output, and routing rules send it to destinations such as printers, email, web, EDI, ECM archives and SMS providers. The software can build and host web forms, reuse submitted data in personalized web pages, and trigger follow-up processes based on recipient behavior. It integrates with ECM and DMS, digital signature, print production, ERP, mainframe, line-of-business and legacy systems. Ricoh links Desktop, Professional and Enterprise editions: Desktop is aimed at commercial print and marketing services, while Enterprise targets high-volume print production and multichannel output. Deployment is on-premises, with API access. Platforms include API, self-hosted and Windows. Pricing is on request; a 30-day trial license is included by default.